So my 2021 Tesla Model 3 needed its drive unit replaced. No biggie because its warrantee is just a year in. Tesla furnished me with $100 Uber bucks/day and all is well, right. Nope!
My wife and I have 3 kids, one of which is a toddler needing a car seat by law. Uber does not work for her when she has to tote around a 20lb+ car seat when she drops the kid off at day car or gets groceries. Keep in mind that if I need to go into the office, then that $100 Uber credit is done by that point.
You would think I would be able to request a rental, but that is not the policy of Tesla apparently. They only offer 2 options, (1) is a loaner, the second (2) is Uber credits. I dropped my car off on Tuesday and the estimate return is a week later. I'm currently paying $70/day for a rental because we (meaning my wife and I), cannot function via Uber. Especially since each trip is a minimum of $50.
I'm disappointed that Tesla does not offer a 3rd option for folks with kids. I guess Uber bucks would be great if I was single, but seriously, it does not work for family life. Furthermore, I cannot get over how impersonal their service experience is. Communicating via the App would not be as bad if it allowed folks to raise up edge case situations to management. I'm sure the person communicating with me is doing everything they can, but management would be better equip to handle edge cases where Uber bucks won't work.
What do you think?
My wife and I have 3 kids, one of which is a toddler needing a car seat by law. Uber does not work for her when she has to tote around a 20lb+ car seat when she drops the kid off at day car or gets groceries. Keep in mind that if I need to go into the office, then that $100 Uber credit is done by that point.
You would think I would be able to request a rental, but that is not the policy of Tesla apparently. They only offer 2 options, (1) is a loaner, the second (2) is Uber credits. I dropped my car off on Tuesday and the estimate return is a week later. I'm currently paying $70/day for a rental because we (meaning my wife and I), cannot function via Uber. Especially since each trip is a minimum of $50.
I'm disappointed that Tesla does not offer a 3rd option for folks with kids. I guess Uber bucks would be great if I was single, but seriously, it does not work for family life. Furthermore, I cannot get over how impersonal their service experience is. Communicating via the App would not be as bad if it allowed folks to raise up edge case situations to management. I'm sure the person communicating with me is doing everything they can, but management would be better equip to handle edge cases where Uber bucks won't work.
What do you think?