On 11/12 my 2021 ModelY stopped responding and did not wake up. It behaved like it just died on me. Later I was able to open the passenger side doors but the car did not wake up. Next day early morning I got a notification saying the passenger side door is left open. I checked and the car was up with a bunch of errors on the screen. From the errors, it looked like there was an issue with the low voltage battery.
11/15: Took it to the nearest Tesla Dealership. The service tech checks the car and confirms it has possibly a bad low voltage battery and replacing should resolve the issue. I get my Uber credits and I'm off to work.
11/16: Radio silence from Tesla
11/17: Tesla service tech updates me saying there's rodent damage to the Main Harness and needs to be replaced including the low voltage battery. Gives me an estimate of $2100. I called them and tried to understand the extent of damage and tried to get them repair it instead of replace (I had no idea how main harness works). They constantly said there's multiple rodent damage in the harness and replacing it is the ONLY way.
I started an Insurance Claim, hoping I had comprehensive coverage and just have to pay the $250 deductible.
11/20: Insurance adjuster inspects the car at Tesla dealership and asks for pictures of rodent damage to the Main Harness. Tesla says the main technician is not available and they'll provide the evidence once he's back. Meanwhile the adjuster approves the estimate and tells them to provide pics once they start working on it.
11/21: Tesla Service Tech calls me and says, it's a big mess now. And they do not see any rodent damage. They 'Assumed' it seeing few tree leaves inside and thought with the outdoor temp going down, rodents usually nest inside the car. Also, after replacing the low voltage battery, everything seems to work perfectly fine. Although, they'll do extended testing to figure out the reason why it went for a deep sleep. And, they'll not charge me anything for the maintenance done on the car. They have offered me to speak to the Service manager tomorrow morning.
What should me my next step, folks. I have no clue how to go ahead with this.
Was Tesla service trying to rip me off here? If the insurance agent hadn't asked for pictures I would never have come to know about the 'no damage' to the Main Harness.
Or there's something really wrong coz of which the car went for a deep sleep?
Attached the error pics.
Spec: 2021 MYLR with FSD - 65k miles in ~3yrs
11/15: Took it to the nearest Tesla Dealership. The service tech checks the car and confirms it has possibly a bad low voltage battery and replacing should resolve the issue. I get my Uber credits and I'm off to work.
11/16: Radio silence from Tesla
11/17: Tesla service tech updates me saying there's rodent damage to the Main Harness and needs to be replaced including the low voltage battery. Gives me an estimate of $2100. I called them and tried to understand the extent of damage and tried to get them repair it instead of replace (I had no idea how main harness works). They constantly said there's multiple rodent damage in the harness and replacing it is the ONLY way.
I started an Insurance Claim, hoping I had comprehensive coverage and just have to pay the $250 deductible.
11/20: Insurance adjuster inspects the car at Tesla dealership and asks for pictures of rodent damage to the Main Harness. Tesla says the main technician is not available and they'll provide the evidence once he's back. Meanwhile the adjuster approves the estimate and tells them to provide pics once they start working on it.
11/21: Tesla Service Tech calls me and says, it's a big mess now. And they do not see any rodent damage. They 'Assumed' it seeing few tree leaves inside and thought with the outdoor temp going down, rodents usually nest inside the car. Also, after replacing the low voltage battery, everything seems to work perfectly fine. Although, they'll do extended testing to figure out the reason why it went for a deep sleep. And, they'll not charge me anything for the maintenance done on the car. They have offered me to speak to the Service manager tomorrow morning.
What should me my next step, folks. I have no clue how to go ahead with this.
Was Tesla service trying to rip me off here? If the insurance agent hadn't asked for pictures I would never have come to know about the 'no damage' to the Main Harness.
Or there's something really wrong coz of which the car went for a deep sleep?
Attached the error pics.
Spec: 2021 MYLR with FSD - 65k miles in ~3yrs