Yup, just took my car in for its first service (purchased last August) and I asked about the drive unit service. Was told they now only do it every 12 years(!). I was expecting that service, partly to justify the $550 but since they didn't do that, man that was a REALLY expensive rotation and balance and inspection!
Don't forget about the washer fluid; that stuff is liquid gold. I think the reservoir is so large it holds about $100 worth of fluid.
I wrote and "voiced my concerns" about the service bill I received for the second annual service. They don't write on the bill they changed the brake fluid. They don't write that they collected refrigerant and recharged the AC system while replacing the drier (desiccant) bag in the system, all it says for that part is:
Desiccant Bag - Subcool Condenser, 37g 1(1007717-00-A)
Cap - Receiver and Drier (1007718-00-A)
And they should list what they actually check under the line item "performed courtesy inspection" which could mean a 30 second quick visual of the suspension parts/boots, brake lines etc. , or it could mean a 1 hour torque recheck of multiple fasteners, operation of multiple systems like sunroof operation and other various functions with the various noises they produce to see if they are normal. Which is it Tesla?
Describing those charges would help explain the labour involved, and therefore justification for the amount of money spent for the service, but instead they write on the bill "topped up washer fluid". like I care to read that on my $825 (CDN) bill. Less people would complain about the money they pay for service if all of what they do was listed, beyond the insulting "washer fluid and fob batteries and tire pressure adjustment" = $550 please.
My worry is the average person may get the impression all the services are a waste of money: There are dozens of posts complaining about "$500 for wiperblades and fob batteries??" and may never change the brake fluid or service the A/C system, will trade in/sell the car and in 6-7 years from now owners will post in here explaining what a piece of *caca* their Tesla is because of all the problems with the brake system and air conditioning they are having because they have never been serviced. Or battery coolant corrosion issues in 10 years. (Actually in 5 years when a 2013 model is 10 years old)
I don't know why, but I do feel better about giving Tesla service my hard earned money more so than other dealers I have been to in the past: Honda, BMW, Infiniti etc. I just think if Tesla wrote more information on the bills customers, myself included, would feel better about paying them the exorbitant amount of money they demand.