Hi all,
I took my second Model S at the end of 2015.
I like to install dual charger to my car for faster charging speed. (3P 32A, which comes over 90KM range for an hour charge.)
Before the car delivery, I get quoted for the pricing of the charger unit, HK$17700. The installation work will take place in Hong Kong after shipment from US factory.
Unluckily, the charger out of stock when I take my new car, and they suggested me to install it when I have the service 3 months later.
During the long wait, I found the documents uploaded below, which shows the dual charger only cost HK$11600 and not the price they quote me before.
This is a document from Hong Kong Customs and Excise Department, car dealers cannot sell their parts/ vehicles exceed the priced they provided.
I brought the documents to Tesla Service Centre and showed them the legal pricing of dual charger. They said they will look at it and reply me later.
After 1 day, they just called me and replied me it is not possible to install the charger with HK$11600 price tag. They explained there maybe there are something wrong with this legal document. And if I would like to complain, then just go on to complain, it is my right to do so. I felt fed-up and being cheated by Tesla.
The documents I uploaded today are all from Tesla show room and they verified all documents are the latest version of publish retail price of their vehicle models.
I knew some owners got their charger with price tag HK$11600 in 2016. I am very disappointed with Tesla that they treat different customer with different outcome.
Documents from HKC&E:
View attachment MODEL-S-70D-PRP594-2016.pdf
View attachment MODEL-S-85-PRP595-2016.pdf
View attachment P85D-PRP.pdf
I took my second Model S at the end of 2015.
I like to install dual charger to my car for faster charging speed. (3P 32A, which comes over 90KM range for an hour charge.)
Before the car delivery, I get quoted for the pricing of the charger unit, HK$17700. The installation work will take place in Hong Kong after shipment from US factory.
Unluckily, the charger out of stock when I take my new car, and they suggested me to install it when I have the service 3 months later.
During the long wait, I found the documents uploaded below, which shows the dual charger only cost HK$11600 and not the price they quote me before.
This is a document from Hong Kong Customs and Excise Department, car dealers cannot sell their parts/ vehicles exceed the priced they provided.
I brought the documents to Tesla Service Centre and showed them the legal pricing of dual charger. They said they will look at it and reply me later.
After 1 day, they just called me and replied me it is not possible to install the charger with HK$11600 price tag. They explained there maybe there are something wrong with this legal document. And if I would like to complain, then just go on to complain, it is my right to do so. I felt fed-up and being cheated by Tesla.
The documents I uploaded today are all from Tesla show room and they verified all documents are the latest version of publish retail price of their vehicle models.
I knew some owners got their charger with price tag HK$11600 in 2016. I am very disappointed with Tesla that they treat different customer with different outcome.
Documents from HKC&E:
View attachment MODEL-S-70D-PRP594-2016.pdf
View attachment MODEL-S-85-PRP595-2016.pdf
View attachment P85D-PRP.pdf