EOQ Madness - Delivery Question

[MJGolf]

I received a call from my inside delivery advisor yesterday saying that the MVPA (purchase agreement) will be generated and sent to me shortly. It's 3pm PST the next day, I still haven't received the paperwork. I've called customer service just now and the person stated that they're going to push out the purchase agreement in the next 2-3 hours. I asked the customer service rep whether I will still be able to pick up my MX if my bank isn't able to overnight the payment to Tesla by tomorrow. The person didn't know and put me on hold while he reached out to the delivery specialist. I was told that the delivery specialist will give me a call today to explain...

Needless to say, it's unsettling as I don't want to waste my time tomorrow to drive down to Fremont factory delivery hub and learn that I can't pick up my car because they haven't received the bank payment. I'm still planning to bring Tesla my deposit and trade-in my current vehicle.

Does anyone have any insights? Any advice?

 

[Tourman]

I received a call from my inside delivery advisor yesterday saying that the MVPA (purchase agreement) will be generated and sent to me shortly. It's 3pm PST the next day, I still haven't received the paperwork. I've called customer service just now and the person stated that they're going to push out the purchase agreement in the next 2-3 hours. I asked the customer service rep whether I will still be able to pick up my MX if my bank isn't able to overnight the payment to Tesla by tomorrow. The person didn't know and put me on hold while he reached out to the delivery specialist. I was told that the delivery specialist will give me a call today to explain...

Needless to say, it's unsettling as I don't want to waste my time tomorrow to drive down to Fremont factory delivery hub and learn that I can't pick up my car because they haven't received the bank payment. I'm still planning to bring Tesla my deposit and trade-in my current vehicle.

Does anyone have any insights? Any advice?

You need the final mvpa, then the bank wires funds. Once that is done and mvpa signed, you can do the trade in on delivery day. I wouldn't count on being able to drive the car home until they have money in hand.

I'd try to call your sales contact (not your DA) and see if they can help. I've had the most stressful couple of days with Tesla recently. I'm glad it's almost over

 

[MJGolf]

You need the final mvpa, then the bank wires funds. Once that is done and mvpa signed, you can do the trade in on delivery day. I wouldn't count on being able to drive the car home until they have money in hand.

I'd try to call your sales contact (not your DA) and see if they can help. I've had the most stressful couple of days with Tesla recently. I'm glad it's almost over

Thank you! I was able to take delivery of my MX yesterday. I’m very appreciative of the outstanding customer service from California Credit Union that helped me complete and issue the payment to Tesla yesterday. It was within a time span of 4 hours...

To recap, I received my purchase agreement on the morning of my MX scheduled delivery (Saturday, 9/29 1:45pm). The delivery specialist said they will accept a tracking number from my bank. Anyway, I signed the PA and emailed to my bank. The loan officer turned around everything in a couple of hours. She emailed a copy of the check to me where I was able to print and take with me to show the DS.