I've ordered a few things from them and haven't had much of an issue until recently. When I ordered wheel covers for the Gemini 19's they notified me that their shipment was running behind and that they could cancel my order or I could wait and they would send me an extra cover. I thought that was a decent thing to do for your customers, but I declined the extra cover since it wasn't really necessary. I could wait... The wheel covers looked great, much better than stock, but the plastic didn't hold up and 3 of them broke when taking them off for the first rotation. Customer service responded to my review (which I can't find on their site...hmmm...) that I needed to use soapy water to spray on the wheels to remove them.
Sorry got off on a rant. I would email them one more time to get information if they don't provide any update or you're not happy with their response I would move forward with the Paypal dispute.