I got rear ended at a stoplight recently, in my 2022 M3LR, that resulted in a gouge and crease in my bumper. The Tesla approved body shop wrote an estimate for almost $2,200 to replace and paint the bumper. The at fault driver's insurance is Kemper which sent me an estimate of $485 along with a check and then they ghosted me. They won't return phone calls or texts, they simply mailed me the check and the estimate. At that point I decided to go through my insurance (Farmers). They sent me an estimate for $975 to repair the existing bumper but said to take it to the shop so they could pull the bumper off, do a more thorough inspection, and write a supplemental.
After talking to the body shop, they suggested that I give them the Kemper info and they will go to them and see if they can get the repair paid for. They don't want to go through Farmers because they say Farmers refuses to pay Tesla repair rates, which are higher because of extra time and procedures that are needed when repairing a Tesla. This is a very reputable body shop in the area so I tend to believe them. They actually said they have a case right now that they want to turn in with the California Department of Insurance or Commissioner because Farmers refuses to pay and leaves their customers stuck with the difference in the repair cost.
Has anyone else experienced this?
After talking to the body shop, they suggested that I give them the Kemper info and they will go to them and see if they can get the repair paid for. They don't want to go through Farmers because they say Farmers refuses to pay Tesla repair rates, which are higher because of extra time and procedures that are needed when repairing a Tesla. This is a very reputable body shop in the area so I tend to believe them. They actually said they have a case right now that they want to turn in with the California Department of Insurance or Commissioner because Farmers refuses to pay and leaves their customers stuck with the difference in the repair cost.
Has anyone else experienced this?