It all went pair shaped once my windshield was damaged after a large nail dropped from an apartment on the 16th floor on my car. Luckily the contractor responsible for renovating that apartment agreed to pay for the windshield to be replaced.
However, after we received the car back, we noticed that after a day or 2, an annoying noise was coming from the headliner on the passenger side. I took it back to Tesla to be fixed. Trying to call the service center was a nightmare - I would be put on hold and asked to take a message. Eventually I got the car back and insisted on them delivering the car to my address. After I got the car, the noise came back after 1 day of use and the centre console was loose and had cables sticking out of it! I asked them to take the car back again. After having to make numerous complaints, they finally agreed to give me a courtesy car (Model S 60). The car has been at the service centre now for 4 days. They re-replaced the windshield and say there is no noise but will undergo further testing before returning it to me tomorrow. It appears that when they installed the new windscreen they didn't install it properly.
This is clearly unacceptable. Other niggles:
1) 3G. Yes I have powersave off and always connected. I have to re-boot the car almost every time I get into it. This is supposed to be fixed with the new software update that will come by the end of this month! I don't know what the hold up is here.
2) Charging port. I complained about me having to press the button on the charging device several times before it opens. You are not going to believe what I heard: "Ah yes, this is a problem in Hong Kong due to the humidity".....I am like: "Give me a break!" Firstly, we are in winter now and this is probably the time of year with the least humidity. Secondly, you would think they would have tested this thing in humid places before!
Suggestions for Tesla.
The after sales service is experience in Hong Kong is HORRIBLE. Its not that the people are not nice. They are extremely polite. BUT, I feel they lack some professionalism and more importantly, they are simply UNDERSTAFFED! One Saturday I was shocked to find out that only 1 technician was working at their service centre - 1! There must be at least 3,000 Teslas on the road in Hong Kong and I think they only have 2 or 3 courtesy cars and not enough staff.
It would seem that the after sales service experience in other countries is the complete opposite. I would be far less angry if every time there is a problem with my car, they quickly offer a courtesy car. Yes, some will say that BMW or Mercedes do not do that. But given the niggling issues that the Model S seem to have, they really should go out of their way to make sure they still provide me with a good experience.
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The irony is, I still love the car! It is a great car to drive. But I constantly worry about what is going to go wrong next and how I will have to deal with the service centre once again.
However, after we received the car back, we noticed that after a day or 2, an annoying noise was coming from the headliner on the passenger side. I took it back to Tesla to be fixed. Trying to call the service center was a nightmare - I would be put on hold and asked to take a message. Eventually I got the car back and insisted on them delivering the car to my address. After I got the car, the noise came back after 1 day of use and the centre console was loose and had cables sticking out of it! I asked them to take the car back again. After having to make numerous complaints, they finally agreed to give me a courtesy car (Model S 60). The car has been at the service centre now for 4 days. They re-replaced the windshield and say there is no noise but will undergo further testing before returning it to me tomorrow. It appears that when they installed the new windscreen they didn't install it properly.
This is clearly unacceptable. Other niggles:
1) 3G. Yes I have powersave off and always connected. I have to re-boot the car almost every time I get into it. This is supposed to be fixed with the new software update that will come by the end of this month! I don't know what the hold up is here.
2) Charging port. I complained about me having to press the button on the charging device several times before it opens. You are not going to believe what I heard: "Ah yes, this is a problem in Hong Kong due to the humidity".....I am like: "Give me a break!" Firstly, we are in winter now and this is probably the time of year with the least humidity. Secondly, you would think they would have tested this thing in humid places before!
Suggestions for Tesla.
The after sales service is experience in Hong Kong is HORRIBLE. Its not that the people are not nice. They are extremely polite. BUT, I feel they lack some professionalism and more importantly, they are simply UNDERSTAFFED! One Saturday I was shocked to find out that only 1 technician was working at their service centre - 1! There must be at least 3,000 Teslas on the road in Hong Kong and I think they only have 2 or 3 courtesy cars and not enough staff.
It would seem that the after sales service experience in other countries is the complete opposite. I would be far less angry if every time there is a problem with my car, they quickly offer a courtesy car. Yes, some will say that BMW or Mercedes do not do that. But given the niggling issues that the Model S seem to have, they really should go out of their way to make sure they still provide me with a good experience.
----
The irony is, I still love the car! It is a great car to drive. But I constantly worry about what is going to go wrong next and how I will have to deal with the service centre once again.
