Hi All -Hoping someone can help with their experience but also looking for a place to rant.
About 6 weeks ago suddenly my Model Y LR left headlight was stuck on, I received low voltage battery warning messages and the windscreen wipers were not functional. The car was drivable (though without wipers at this time of year not really). The car is under warranty.
Managed to get it booked into service centre and took it a few days early on a dry day to ensure lack of wipers wasn't too much of a problem.
They replaced the left headlight unit and low voltage battery, and the problem seemed resolved (though one small issue was the car was stuck on the service PIN after the appointment...)
A few days ago, the issue re-occured. The left headlight is now out (rather than stuck on) but same warning messsages re: low voltage battery, wipers non functional. Initially the car was drivable, I went through usual app process and booked a service appointment for 28th at Southampton.
When I went to move the car Big difference this time is the car will not shift into Drive because 'voltage too low'. Now concerned with how I was going to get the car to the service appointment I called roadside. After sounding confused for a while, they said they would try and get me an emergency mobile service appointment. He would email me with an update. The next day I get a message from mobile service saying they have looked at remote diagnostics and definitely not something they can fix with a mobile appointment. They have then moved my appointment to the same day at Tesla Winchester. Unclear why they have moved the appointment but I think its so I can have a courtesy car (possibly as they think it could be a lengthy repair). The message ads that if the car is undrivable, I should contact roadside.
So this morning I ring roadside again. I can't get through to UK helpdesk and was redirected to offshore. The offshore guy recommended that I call the day before service appointment as they can't pre-book tows. (I'm going to try calling again later to speak to UK roadside team)
I'm worried when I call roadside on 27th, they will say they will only tow to the closest Tesla centre, which is not where my appointment is. On my first roadside call this is what the guy suggested was his ony possible remedy other than mobile service. (The system flags my closest Tesla centre as Guildford which is only true as the crow flies, not in road distance and definitely not in time). It would seem mad to drop at a different Tesla centre which would have no availability to look at it as they wouldnt be expecting it.
Has anyone been through something similar where the car has been undrivable and needs to be towed?
I'm also interested if anyone has any suspicions as to what the issue with the car could be given the intial repair of new headlight unit and low voltage battery clearly hasn't resolved the issue.
Would appreciate hearing your experiences!
About 6 weeks ago suddenly my Model Y LR left headlight was stuck on, I received low voltage battery warning messages and the windscreen wipers were not functional. The car was drivable (though without wipers at this time of year not really). The car is under warranty.
Managed to get it booked into service centre and took it a few days early on a dry day to ensure lack of wipers wasn't too much of a problem.
They replaced the left headlight unit and low voltage battery, and the problem seemed resolved (though one small issue was the car was stuck on the service PIN after the appointment...)
A few days ago, the issue re-occured. The left headlight is now out (rather than stuck on) but same warning messsages re: low voltage battery, wipers non functional. Initially the car was drivable, I went through usual app process and booked a service appointment for 28th at Southampton.
When I went to move the car Big difference this time is the car will not shift into Drive because 'voltage too low'. Now concerned with how I was going to get the car to the service appointment I called roadside. After sounding confused for a while, they said they would try and get me an emergency mobile service appointment. He would email me with an update. The next day I get a message from mobile service saying they have looked at remote diagnostics and definitely not something they can fix with a mobile appointment. They have then moved my appointment to the same day at Tesla Winchester. Unclear why they have moved the appointment but I think its so I can have a courtesy car (possibly as they think it could be a lengthy repair). The message ads that if the car is undrivable, I should contact roadside.
So this morning I ring roadside again. I can't get through to UK helpdesk and was redirected to offshore. The offshore guy recommended that I call the day before service appointment as they can't pre-book tows. (I'm going to try calling again later to speak to UK roadside team)
I'm worried when I call roadside on 27th, they will say they will only tow to the closest Tesla centre, which is not where my appointment is. On my first roadside call this is what the guy suggested was his ony possible remedy other than mobile service. (The system flags my closest Tesla centre as Guildford which is only true as the crow flies, not in road distance and definitely not in time). It would seem mad to drop at a different Tesla centre which would have no availability to look at it as they wouldnt be expecting it.
Has anyone been through something similar where the car has been undrivable and needs to be towed?
I'm also interested if anyone has any suspicions as to what the issue with the car could be given the intial repair of new headlight unit and low voltage battery clearly hasn't resolved the issue.
Would appreciate hearing your experiences!
