Happy day all tesla enthusiasts hope you and all your loved ones are safe and healthy in this time of crisis,
I believe in Tesla and the incredible technology that they are engineering for the betterment of humanity. I own thier stock,they are in the process of getting permits together to redue my existing 6800kw solar panel system with a 11.34kw and 4 tesla backup batteries. The tesla solar team and my solar representative have been amazing and prompt with updates.
I understand full well here in ny that a crisis is happening And there are more important things to concern our selfs with than a new car delivery....but I felt obligated to share my first tesla car experience and whether a crisis is going on or not this was wrong and horrible customer service.
Got my email "get ready for you model y delivery 3/9" hooray! What a surprise I just ordered it a month ago?!?
Got a call from CA on 3/10 from Juan my tesla model y rep congratulating me and rapidly telling the list of things i need at pickup/delivery this week and slipped in there without missing a beat that in order to receive my just promised vehicle I would have to put down $35,000? I had to stop him in mid sentence and say $35,000down payment?what?that's not the
original agreement when i ordered online, no money down,about $1100.00 a month payments ,around $5400 in tax and fees apon signing and delivery which I have no problem honoring. Juan informed me there's nothing he can do I would have to email tesla fiance to change terms?he did text me after with pleasantries and that he is here for me anytime for support right after our call.
Well I email tesla fiance and any other tesla email I could find to inform them of my conversation with Juan and new finance term he said applies, I felt that it seems very deceptive and scam like? questioned whether it even was company policy at all?was jaun really was from Tesla? It could not be my credit score as I ran my credit score a week before as a car loan cosigner for my girlfriend which came back at 800. Didn't have to cosign anywho.
No response from anyone I emailed yet the very next day my tesla account was updated. I received a lending agreement for no money down excluding tax and fees$5400 @4.09% for monthly $1099.89 ouch! My previous Toyota was under 1%, I didn't care I want the car I'll refinance later and agreed no problem.
Tesla site account was now asking me to upload my insurance document but I needed the vin# I called jaun and got a weird womans computer voice message no way to leave message? Sent jaun a text asking for help,no reply? Called tesla customer service they said the vin# was on my lending agreement but they would connect me directly with tesla manhasset to talk with them.
I don't remember who answered the phone but he seem annoyed by my call and to have to get my vin for me? No congratulating, no thank you for you purchase.no here's what's next? Oh you'll also need a insurance binder? I did ask how many model Y's where coming in and he replied a truckload about ten. ThenDroned out my vin and promptly hung up?
Called the insurance company yet they needed a binder from from manhasset to complete insurance, I tried to call back manhasset and someone picked up the phone and hung up? Call tesla customer service again informed them of my calls with manhasset and that my insurance needs binder info, they then transferred me back to manhasset someone picked up phone and hung up again. Meanwhile my insurance company did in fact get in touch with tesla and received the information to get cards emailed to me, I uploaded them and resumed my giddy anticipation in Hopes that salesman was just having a bad day?
Got text 3/18 "your model y is on it's way to manhasset and schedule pickup", gladly I did for earliest pickup of 3/26 10am.
Next day It changed delivery date and pickup fees on my tesla account and I was ready, full knowing it might get delayed due to coronavirus? Still my vehicle was at manhasset waiting for me!.so I order accessories and setup electrical installation asap.
I had been following some of the threads here and saw similar sketchy experiences with people dealing with manhasset deliveries, then saw that one got theirs a day before shutdown who paid in full,then another received his in the rain as a touchless delivery this past Saturday? For my order No calls, no responses, from manhasset or jaun my rep?
3/23 my delivery date disappeared page change back to we are drafting you contract. Expected it ,we are in a crisis. So I had patience and waited for them to call and reschedule all the while reading the other story's on this forum of manhasset giving people's cars to other customers? then getting surprise expedited pickups or touchless deliveries? So I texted jaun yesterday afternoon, no response but hey it's Sunday? Then called manhasset tesla Monday afternoon and a very understanding and compassionate Dylan answered and listened to my story, he shuffled some papers and put me on a brief hold then proceeded to tell me my car was shipped out to Nashville Texas to someone who could accept deliveries? When they start shipping more model y's from factory I could reschedule, no estimate ETA?He apologised and understood my frustration, that the orders came from the top and they where just following orders?..."not my order!" Dylan was a gentleman and the only tesla car professional I was able to easily contact through this whole process and I'm grateful. He even email me his direct contact information after we spoke,Thank you Dylan.
thankfully I didn't sell my old car till my new car got here,I did pay to install a 50-14 outlet with 50amp breaker in my carport,purchased cable adapters, keyfob,cover,and had insurance for a promised vehicle, which it appears they gave away to someone who can pay in full in another state? Very disappointing and dishonorable business practices on tesla sales or thous above in management, no courtesy call or updates ,no customer service, multiple calls,text,emails,no responses.
I own and run a small business myself and deal in customer service, we are not the cheapest but the best,if we break our service agreement or do not deliver on our service agreements ,we promptly call our customers to explain and make it right,refund payments, or offer store credit,something to correct our mistake,even in difficult times.
tesla should offer something to customers that have had my experience other than sorry for your time,money,inconvenience and the breaking our delivery agreement? If anyone knows elon musks Twitter account or email please forward this to him so that he is aware of his company policies and perhaps care to supply the same quality in customer service that they put into there products?
Well "FYI" thanks for letting me vent. Hope your tesla car experience is better than mine? I still can't wait to receive the engineering marvel the tesla model y is!
First we gotta get through this coronavirus mess,stay healthy,have Patience,take precautions and goodluck.
I believe in Tesla and the incredible technology that they are engineering for the betterment of humanity. I own thier stock,they are in the process of getting permits together to redue my existing 6800kw solar panel system with a 11.34kw and 4 tesla backup batteries. The tesla solar team and my solar representative have been amazing and prompt with updates.
I understand full well here in ny that a crisis is happening And there are more important things to concern our selfs with than a new car delivery....but I felt obligated to share my first tesla car experience and whether a crisis is going on or not this was wrong and horrible customer service.
Got my email "get ready for you model y delivery 3/9" hooray! What a surprise I just ordered it a month ago?!?
Got a call from CA on 3/10 from Juan my tesla model y rep congratulating me and rapidly telling the list of things i need at pickup/delivery this week and slipped in there without missing a beat that in order to receive my just promised vehicle I would have to put down $35,000? I had to stop him in mid sentence and say $35,000down payment?what?that's not the
original agreement when i ordered online, no money down,about $1100.00 a month payments ,around $5400 in tax and fees apon signing and delivery which I have no problem honoring. Juan informed me there's nothing he can do I would have to email tesla fiance to change terms?he did text me after with pleasantries and that he is here for me anytime for support right after our call.
Well I email tesla fiance and any other tesla email I could find to inform them of my conversation with Juan and new finance term he said applies, I felt that it seems very deceptive and scam like? questioned whether it even was company policy at all?was jaun really was from Tesla? It could not be my credit score as I ran my credit score a week before as a car loan cosigner for my girlfriend which came back at 800. Didn't have to cosign anywho.
No response from anyone I emailed yet the very next day my tesla account was updated. I received a lending agreement for no money down excluding tax and fees$5400 @4.09% for monthly $1099.89 ouch! My previous Toyota was under 1%, I didn't care I want the car I'll refinance later and agreed no problem.
Tesla site account was now asking me to upload my insurance document but I needed the vin# I called jaun and got a weird womans computer voice message no way to leave message? Sent jaun a text asking for help,no reply? Called tesla customer service they said the vin# was on my lending agreement but they would connect me directly with tesla manhasset to talk with them.
I don't remember who answered the phone but he seem annoyed by my call and to have to get my vin for me? No congratulating, no thank you for you purchase.no here's what's next? Oh you'll also need a insurance binder? I did ask how many model Y's where coming in and he replied a truckload about ten. ThenDroned out my vin and promptly hung up?
Called the insurance company yet they needed a binder from from manhasset to complete insurance, I tried to call back manhasset and someone picked up the phone and hung up? Call tesla customer service again informed them of my calls with manhasset and that my insurance needs binder info, they then transferred me back to manhasset someone picked up phone and hung up again. Meanwhile my insurance company did in fact get in touch with tesla and received the information to get cards emailed to me, I uploaded them and resumed my giddy anticipation in Hopes that salesman was just having a bad day?
Got text 3/18 "your model y is on it's way to manhasset and schedule pickup", gladly I did for earliest pickup of 3/26 10am.
Next day It changed delivery date and pickup fees on my tesla account and I was ready, full knowing it might get delayed due to coronavirus? Still my vehicle was at manhasset waiting for me!.so I order accessories and setup electrical installation asap.
I had been following some of the threads here and saw similar sketchy experiences with people dealing with manhasset deliveries, then saw that one got theirs a day before shutdown who paid in full,then another received his in the rain as a touchless delivery this past Saturday? For my order No calls, no responses, from manhasset or jaun my rep?
3/23 my delivery date disappeared page change back to we are drafting you contract. Expected it ,we are in a crisis. So I had patience and waited for them to call and reschedule all the while reading the other story's on this forum of manhasset giving people's cars to other customers? then getting surprise expedited pickups or touchless deliveries? So I texted jaun yesterday afternoon, no response but hey it's Sunday? Then called manhasset tesla Monday afternoon and a very understanding and compassionate Dylan answered and listened to my story, he shuffled some papers and put me on a brief hold then proceeded to tell me my car was shipped out to Nashville Texas to someone who could accept deliveries? When they start shipping more model y's from factory I could reschedule, no estimate ETA?He apologised and understood my frustration, that the orders came from the top and they where just following orders?..."not my order!" Dylan was a gentleman and the only tesla car professional I was able to easily contact through this whole process and I'm grateful. He even email me his direct contact information after we spoke,Thank you Dylan.
thankfully I didn't sell my old car till my new car got here,I did pay to install a 50-14 outlet with 50amp breaker in my carport,purchased cable adapters, keyfob,cover,and had insurance for a promised vehicle, which it appears they gave away to someone who can pay in full in another state? Very disappointing and dishonorable business practices on tesla sales or thous above in management, no courtesy call or updates ,no customer service, multiple calls,text,emails,no responses.
I own and run a small business myself and deal in customer service, we are not the cheapest but the best,if we break our service agreement or do not deliver on our service agreements ,we promptly call our customers to explain and make it right,refund payments, or offer store credit,something to correct our mistake,even in difficult times.
tesla should offer something to customers that have had my experience other than sorry for your time,money,inconvenience and the breaking our delivery agreement? If anyone knows elon musks Twitter account or email please forward this to him so that he is aware of his company policies and perhaps care to supply the same quality in customer service that they put into there products?
Well "FYI" thanks for letting me vent. Hope your tesla car experience is better than mine? I still can't wait to receive the engineering marvel the tesla model y is!
First we gotta get through this coronavirus mess,stay healthy,have Patience,take precautions and goodluck.