I recently ordered two wall connectors. One came in the custom wall connector black cardboard box, but the second one came in an ordinary brown cardboard box with the internals of the black box ripped out and thrown inside. It looks as if it came from Tesla like this based on the labels on the box. I wouldn't normally care but I just finished installing them, and the second wall connector does not seem to work at all. When I turn on the circuit there are no green lights that turn on. I've double checked that the wall bracket has power to it. The other wall connector that came in the proper wall connector box works fine. Is there some way to diagnose this, or should I just contact Tesla and tell them one was defective? I kind of wonder if this one was returned, or the original box damaged\dropped at some point given the unusual packaging.