grinding noise after plug in

[hybridbear]

Your Service Center is mistaken, IMHO. My NEW car picked up year end '16 did it right off the car carrier, unless they're suggesting enough debris managed to lodge in there during the cross country trip.

Funny how the noise is hardly noticeable now that it's warmer. Must have "cleaned" itself...

I agree, but what can I do? They said they couldn't duplicate the noise when my car was at the Service Center.

 

[Joe F]

I agree, but what can I do? They said they couldn't duplicate the noise when my car was at the Service Center.

Kneel down in front of the offending side grill, and shoot a video while someone else unlocks the car, or charge port, or whatever you find caused the damper door(s) to activate. Show said manager the video. Refer him/her to this thread, or better yet, Kate's video. Surprised by now there's no service note to all service centers RE the issue...

 

[hybridbear]

Kneel down in front of the offending side grill, and shoot a video while someone else unlocks the car, or charge port, or whatever you find caused the damper door(s) to activate. Show said manager the video. Refer him/her to this thread, or better yet, Kate's video. Surprised by now there's no service note to all service centers RE the issue...

I did refer them to Kate's video. They said that her conclusion in the video is wrong. I can't duplicate the issue now that it's warm. My car would only make the noise when the HVB was cold enough to need heating.

 

[Joe F]

Wrong conclusion? Odd, since her service center found the root cause to be a protrusion in the damper that was rubbing on the enclosure and that that was producing the noise. She stated that buried down in the comments section on Youtube.

Mine also only has the problem when cold. Figured by the time I'm ready for it's 12K visit I'll have them address it then.

Here, I'll do the heavy lifting for you.

Kate's comments on Youtube:

"Hi, don't be put off. Actually having previously worked for JLR I can assure you that they also have many teething issues. Tesla ironed this one straight out for us. The fault was a burr on a diversion vein in an air box. It would be a shame to not buy a Tesla on this account, we wouldn't buy another make of car again."

And:

"If it reassures you it's due to 0.5mm of plastic burr on the base of the vein rubbing against the air box. The noise is resonated due to it being a box full of air that makes it sound a lot more serious than it is. Tesla are fixing these but I think they have a few on the list. It won't damage anything else or cause anymore probs until it's fixed though"

--

 

[wdconnors]

I highly doubt this a debris issue. I have it everyday and I'm in Florida where it's always hot.

I'll find out in a couple weeks when I go in for service.

 

[hybridbear]

Wrong conclusion? Odd, since her service center found the root cause to be a protrusion in the damper that was rubbing on the enclosure and that that was producing the noise.

I agree. All sorts of ppl post all these fantastic Service Center experiences, but my experience with the Service Center has been the exact opposite. Many local Tesla owners post great Service Center experiences on our local Tesla Facebook group, but my experience with them has been the opposite. I don't get it. The Ford dealership did a better job of customer service when I had to bring my Focus Electric in for warranty work than how Tesla has treated me.

 

[Joe F]

Sorry, don't know what to tell you. Since it's going down to 37 degrees there tonight, that's certainly cold enough in my experience to cause the issue to occur. Time to make that video.

Good luck.

 

[odguy]

Tesla replaced the active louvre a month ago in my car....and the noise is still there just like before. I guess I will be taking it in again.

Any update? Or for the other having difficulty getting it fixed? I'm attempting to get this fixed as well now.

 

[odguy]

Other owners with same noise:

Any updates?

 

[Joe F]

Other owners with same noise:
Any updates?

Besides those posted on the first page of this thread back in January showing the root cause including an excellent video?

 

[fasteddie7]

I posted I while back, the video on the front page is correct, it's the louvers and it only happens when it's cold and plugged in for me. I took it to the service center when I got my parking break recall and they opened the box and shaved them down. They still rub but way less.