Help. How do I bring up my app service appointment details?

[enzoshadow]

I booked a service to fix the Trim AND Homelink installation. The SC caliming that I didn’t book the installation. This shitty app doesn’t show any detail records of what I type. How do I show them evidence that I did book the installation?

 

[DaveORD]

Did you get an e-mail from noreply AT teslamotors.com after you submitted service request to confirm? I did, but I do not recall if immediate e-mail after app ticket submit or after the SC did something to accept the appointment a bit later on...

 

[Killerzeit]

Do you have an email confirmation? This happened with my mom, actually. I made the appointment on her phone on her app, so I know it was there. She arrived for her appointment and they claimed they didn't have it, and her app didn't show it, but she did have the e-mail. She had to re-explain what was going on.

 

[jeffbco]

I made my appointment using the app and received this confirmation:

 

[Hoowzer]

I've had this happen to me. Put in a service request last night, checked this morning and it was gone.

Resubmitted the request and was told I needed to bring my car into the SC vs. the mobile tech. You would think if someone at Tesla who is obviously triaging these tickets would have the common decency to let customers know they're closing tickets and customers should rebook.