I really like the way you worded that response to them.
From the little bit that I've been in contact with Tesla people, the folks Elon has working for him really do care about their work, it's just that they are sooooo short handed they are all way over worked. They just don't have enough time-per-customer. At some point, even the ones that care will stop responding to you, as they have invested as much time into your case as they can, and have to keep the line moving.
Don't get me wrong, I'm a huge Tesla/Elon fan, but I think they need to be called out on the areas where they fall short to make a great company even better. Elon stated last year that he was going to devote "significant resources" toward improving the over all customer service experience, whether it's sales, service, or just in general. Given the overall tone of the customer service related posts on the forums since then, he's made some progress, but still has a long way to go.
Thanks for keeping us up to date on this.
From the little bit that I've been in contact with Tesla people, the folks Elon has working for him really do care about their work, it's just that they are sooooo short handed they are all way over worked. They just don't have enough time-per-customer. At some point, even the ones that care will stop responding to you, as they have invested as much time into your case as they can, and have to keep the line moving.
Don't get me wrong, I'm a huge Tesla/Elon fan, but I think they need to be called out on the areas where they fall short to make a great company even better. Elon stated last year that he was going to devote "significant resources" toward improving the over all customer service experience, whether it's sales, service, or just in general. Given the overall tone of the customer service related posts on the forums since then, he's made some progress, but still has a long way to go.
Thanks for keeping us up to date on this.