Apologies for the long post
I moved home in September and left my wallbox at the old house as the buyer had an EV
So I decided to go with British Gas rather than Octopus when I moved and ordered the Hive EO Mini Pro 3 which was fitted on 1st December,it worked fine for the first charge then went into fault mode , I called them and they did a hard reset ,I didn't use it for a week as I was working from home
When I did use it again it again charged overnight and went into fault mode after the charge had finished
So when I called BG they said it's down to the DNO (Northern Power grid ) as not enough volts were coming into the property (215 volts were reading on the charger) so that's why it faulted
So I then had to call Northern Power grid and to be fair they had someone out within 2 hours
They checked my incoming power and said it was 232 volts and said it was BG's problem and not theirs and left
So I again called BG and they were a little unhelpful and insisted that I need to go back to the DNO and insist that that they monitor the voltage over a few days and not just on one visit
Does this sound right ? I would expect them to liaise with the DNO and not me or am I being unreasonable as I feel like I'm stuck in the middle when I have paid to have a charger installed and working ( not that I've paid yet )
Any advice would be greatfully received
I moved home in September and left my wallbox at the old house as the buyer had an EV
So I decided to go with British Gas rather than Octopus when I moved and ordered the Hive EO Mini Pro 3 which was fitted on 1st December,it worked fine for the first charge then went into fault mode , I called them and they did a hard reset ,I didn't use it for a week as I was working from home
When I did use it again it again charged overnight and went into fault mode after the charge had finished
So when I called BG they said it's down to the DNO (Northern Power grid ) as not enough volts were coming into the property (215 volts were reading on the charger) so that's why it faulted
So I then had to call Northern Power grid and to be fair they had someone out within 2 hours
They checked my incoming power and said it was 232 volts and said it was BG's problem and not theirs and left
So I again called BG and they were a little unhelpful and insisted that I need to go back to the DNO and insist that that they monitor the voltage over a few days and not just on one visit
Does this sound right ? I would expect them to liaise with the DNO and not me or am I being unreasonable as I feel like I'm stuck in the middle when I have paid to have a charger installed and working ( not that I've paid yet )
Any advice would be greatfully received