Well, home delivery has been a nightmare so far.
They never reach out with updates first, I have to message to get any information, even when they say they'll give me an update.
Wednesday 2/15
They told me they're assigning a truck and they expect delivery to be Friday, Saturday at the latest. They'll update me once it is assigned with a firm date later that day.
Thursday 2/16
I ask if Friday delivery is confirmed so I can arrange my work schedule accordingly. Apparently 'Aleks', the person that was supposed to give me an update the day before doesn't work Thursdays and no one else can tell me when it's coming on Friday, or if it is even coming. After multiple attempts to get an answer, they tell me I'll get an update first thing in the morning Friday - not very helpful for work scheduling.
Friday 2/17
No answer all morning to my texts, they finally respond at 11AM saying that the truck is there to pick up my car and it will now be delivered Saturday. I ask for an ETA because I have plans and want to make sure I'm home, they just say it will be the afternoon and the driver will text me ahead of time with a heads up.
Saturday 2/18
I text at 1PM asking for an update as I haven't heard from anyone. They reply with "the car is in transit through CT at the moment along with two other vehicles on the truck. The driver will text you once you are his next stop." At 7PM I text saying I still have not heard anything and attempt to call - of course they're closed and I get no response, the car never shows up and I never hear from the driver.
Sunday 2/19
I again had to cancel my plans for the day because I have no idea if or when this car is going to show up at my house, what happens if I'm not here? As of 11AM no response from my texts yesterday evening, so I send another. Get a short response saying "the transporter will be in touch with you once he is near your home. Thanks for your patience." Well, that is what they told me yesterday. I request that someone call me, they of course do not and send back "once picked up - transportation updates are provided by the 3rd party transportation company directly." My argument is that I paid Tesla $750 for transportation, not a 3rd party company. As far as I'm concerned they are responsible for the delivery as they're the ones who took my money, I do not even have the name or contact info for this 3rd party company.
I ask "is the car 100% coming today?", their response "As mentioned, your next point of contact will be the carrier once they have a closer ETA on drop off." I requested the name and contact info for the carrier that has my car, Tesla is refusing to provide it saying that they passed my request on to the 'local team' but NJ doesn't work Sunday so they'll contact me tomorrow.
So I'm on day 3 of canceling work and plans waiting around for the car to show up. I thought carrier direct would save me time and hassle, I couldn't have been more wrong. I'll update the thread when I have more information. At this point, I can only hope the car comes defect free.
My recommendation to anyone else considering carrier direct right now would be to take the trip to NJ, it's not worth your time or sanity dealing with Tesla customer service.
They never reach out with updates first, I have to message to get any information, even when they say they'll give me an update.
Wednesday 2/15
They told me they're assigning a truck and they expect delivery to be Friday, Saturday at the latest. They'll update me once it is assigned with a firm date later that day.
Thursday 2/16
I ask if Friday delivery is confirmed so I can arrange my work schedule accordingly. Apparently 'Aleks', the person that was supposed to give me an update the day before doesn't work Thursdays and no one else can tell me when it's coming on Friday, or if it is even coming. After multiple attempts to get an answer, they tell me I'll get an update first thing in the morning Friday - not very helpful for work scheduling.
Friday 2/17
No answer all morning to my texts, they finally respond at 11AM saying that the truck is there to pick up my car and it will now be delivered Saturday. I ask for an ETA because I have plans and want to make sure I'm home, they just say it will be the afternoon and the driver will text me ahead of time with a heads up.
Saturday 2/18
I text at 1PM asking for an update as I haven't heard from anyone. They reply with "the car is in transit through CT at the moment along with two other vehicles on the truck. The driver will text you once you are his next stop." At 7PM I text saying I still have not heard anything and attempt to call - of course they're closed and I get no response, the car never shows up and I never hear from the driver.
Sunday 2/19
I again had to cancel my plans for the day because I have no idea if or when this car is going to show up at my house, what happens if I'm not here? As of 11AM no response from my texts yesterday evening, so I send another. Get a short response saying "the transporter will be in touch with you once he is near your home. Thanks for your patience." Well, that is what they told me yesterday. I request that someone call me, they of course do not and send back "once picked up - transportation updates are provided by the 3rd party transportation company directly." My argument is that I paid Tesla $750 for transportation, not a 3rd party company. As far as I'm concerned they are responsible for the delivery as they're the ones who took my money, I do not even have the name or contact info for this 3rd party company.
I ask "is the car 100% coming today?", their response "As mentioned, your next point of contact will be the carrier once they have a closer ETA on drop off." I requested the name and contact info for the carrier that has my car, Tesla is refusing to provide it saying that they passed my request on to the 'local team' but NJ doesn't work Sunday so they'll contact me tomorrow.
So I'm on day 3 of canceling work and plans waiting around for the car to show up. I thought carrier direct would save me time and hassle, I couldn't have been more wrong. I'll update the thread when I have more information. At this point, I can only hope the car comes defect free.
My recommendation to anyone else considering carrier direct right now would be to take the trip to NJ, it's not worth your time or sanity dealing with Tesla customer service.
