Hi all. I want to better understand how services are triaged between service centers and rangers. I've experienced a few scenarios:
1) Scheduled minor issues with service center; later received a call saying the rangers could do it. Agreed. Service center then called to remind me of my service - I said "isn't this going to be ranger service?" They said "Oh, no, we think you'd be much better off if we resolve that here"
2) Hoped that I could schedule another minor issue with the ranger - called SC and was told again that service should be done at SC.
Is there a way to run an issue directly by the ranger service and bypass the SC?
Thanks for any light you can shed on this.
1) Scheduled minor issues with service center; later received a call saying the rangers could do it. Agreed. Service center then called to remind me of my service - I said "isn't this going to be ranger service?" They said "Oh, no, we think you'd be much better off if we resolve that here"
2) Hoped that I could schedule another minor issue with the ranger - called SC and was told again that service should be done at SC.
Is there a way to run an issue directly by the ranger service and bypass the SC?
Thanks for any light you can shed on this.