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iPhone won't hang up sometimes?

Discussion in 'Model S' started by jsimon77, Jan 15, 2016.

  1. jsimon77

    jsimon77 Member

    Joined:
    Feb 15, 2015
    Messages:
    30
    Location:
    Los Angeles, Ca
    I'm having an issue that is intermittent.

    - When I'm done with a call I press the "End Call" button.
    - My phone hangs up but the Tesla still thinks it connected. Audio won't come back on. It just gets stuck.
    - After about 30 seconds the tesla losses connection to the iPhone...then will reconnect again and back to normal.

    I've reset both the car screen and the phone many times. Any other ideas?
     
  2. Branzo90D

    Branzo90D Salt and Pepper

    Joined:
    Oct 13, 2015
    Messages:
    105
    Location:
    NorCal
    I got a slightly different error of the iPhone seeming to call itself (my own phone number dialed). The only thing that stopped it for me was turning off the iPhone. That seemed to kill the false phone call. After that it worked fine. Not sure what caused it in first place, however.
     
  3. BertL

    BertL Active Member

    Joined:
    Aug 19, 2015
    Messages:
    1,605
    Location:
    Carlsbad, CA
    Yeah, I had a strange problem with symptoms similar to what you are both describing... MS receiving a call over and over from a missed call the day before, but the iPhone never showing the call coming through. Ended-up impacting phone and media player and Nav... I documented it in another thread aomewhere, but IIRC, net is when I called the 800# (you may want to do that), I was told this was an occasional problem with early releases of iPhone6 or perhaps iOS9 that had gone away as either Apple and/or Tesla changed code, and as he asked other agents around him, it was not something they had seen in a while. To resolve it, you need to be very thorough: Go to your iPhone and actually delete (not just turn off) the Bluetooth connection to your MS; On your MS, then delete the iPhone Bluetooth connection; Reboot the 17" and IC; Re-pair your iPhone with MS. After I did all that, I have not had a problem since. Good luck.
     
  4. fwgmills

    fwgmills Member

    Joined:
    Jun 30, 2015
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    101
    Location:
    Roanoke, TX
    I think it's related to iOS 9. I've never had issues with my iPhone in my Ford with MyFord Touch, but lately the media player on my phone gets borked and I can't hear Waze or phone calls. A phone reboot always fixes it.
     
  5. brec

    brec Member

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    Aug 3, 2015
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    Location:
    Reno, NV
    I had this problem last week with an iPhone 6s and iOS 9.2; cleared it the same way.
     
  6. Dakkor

    Dakkor Member

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    Apr 25, 2015
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    Location:
    Lachenaie, Quebec, Canada
    Having the same problem with Nexus 6P on Android.
     
  7. JPP

    JPP Active Member

    Joined:
    Feb 4, 2013
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    Location:
    SF Bay area, CA
    I have chronic iPhone/BT issues. No audio on calls. Intermittent BT disconnect. End Call does not work. Some of this is a known issue with Tile (device tracking system), but a lot of this is iOS9.
     
  8. SeminoleFSU

    SeminoleFSU Member

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    Apr 5, 2013
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    Location:
    Atlanta, GA
    Me too Nexus 6p. Since it is happening with Android and iOS and it does not happen with my other Bluetooth devices I'm almost 100% certain it is a Tesla bug
     
  9. SeminoleFSU

    SeminoleFSU Member

    Joined:
    Apr 5, 2013
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    718
    Location:
    Atlanta, GA
    Has anyone found a fix for this issue? Mine seems to be getting worse where yesterday the transport controls (next/back) wouldn't work when listening to Spotify thru Bluetooth.

    I did find that I'm having Bluetooth issues with other devices outside of the MS. This is making me start think it may not be a MS problem...
    Google Groups
     
  10. TMobe

    TMobe I have forgotten more than I remember

    Joined:
    Oct 16, 2015
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    Location:
    Sacramento, California
    I never had that problem till yesterday afternoon. I have an IPhone 5s. I got in the car used the vehicle touch screen to dial my better half. It showed it connected and had a countdown but no audio. End call on screen didn't work. Just stuck. So I reset the 17 in. Same issue. Reset the inst cluster screen. Didn't help. Reset my phone and it fixed it. Oddly enough, the audio controls on the scroll wheel stopped working immediately after that. Volume worked but pause and the next song non opp. Reset the 17 in again! Finally it was all working as it should. Pain in the A$$. Who I called was confused by all the call attempts and couldn't hear me as well.
     
  11. DarkLord

    DarkLord New Member

    Joined:
    Feb 13, 2016
    Messages:
    1
    Location:
    Canada
    I am having some wonky issues with my iphone and Tesla. I have had my car for two weeks. 1st week, no issues. This week, I will make a call...the reception ends up being 'crackley'. I ask to call back the person on the phone. Call back and the phone does not connect to BT. I go to speaker, wait about a minute and then it reconnects to BT. This has happened 3 times today. Ughh.
     
  12. Epymian

    Epymian Member

    Joined:
    Jun 6, 2016
    Messages:
    64
    Location:
    Kelowna, BC
    My Tesla thinks my iPhone is on a call to itself as soon as I get in the car. Happening last 3 days only. Have to turn off bluetooth on iPhone but as soon as I turn it back on, it "dials itself" again. Phone does not show a call being made, just the Tesla display and the end call button does not work.
     
  13. Gwgan

    Gwgan Almost a wagon

    Joined:
    Aug 11, 2013
    Messages:
    938
    Location:
    Maine
    Yesterday there was no audio on a phone call and hang up did not work from the steering wheel. First time I've had any trouble.
     

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