Limiting repairs at the service center?

[Joshnickell]

I have a service center appointment for a major issue on a few month old model X. The 2nd row seats are stuck down and unresponsive.

My service center is 1.5 hours away. So, I had been holding off on minor issues to have them remedied all at once. When I talked to the service center they said I was only allowed 6 issues per visit.

Here's my list. Has anyone else run into this?

1. 3rd row air does not blow even on highest setting (no picture)
2. Drivers side rear mini window lower plastic piece loose
3. Rear passenger Door rubbing
4. Drivers side front mounding sticks out creating wind noise
5. Drivers side front of door seal needs glue
6. Sticker marking on 3rd row passenger seat
7. Paint run spot on drivers door caused rubbing and needs touch up
8. Passenger side DRL crack. It is hard to notice unless the lighting is right and there are no signs of impact. It’s likely a hairline crack from install.
9. Moisture intrusion on front windows in the rain. It seems the same spot is creating extra wind noise. Slight pressure from the inside on the trim creates a seal and prevents both
10. Passenger side lower carpet coming out (tried just pushing back in)
11. Rear drivers side seat cover won't stay attached at the bottom.

I provided photo evidence of all of it.

 

[snorp]

Are you communicating with the Kennesaw location? If so, this makes sense. Customer service is not in their top ten priorities. Use the Roswell SC.

 

[Joshnickell]

Yep, Kennesaw. Thanks for the tip!

 

[njmurvin]

Drivers side front of door seal needs glue

I had exact same issue on my 2019 Raven. It was only attached at the very top. If you want it’s an easy fix to DIY. Just pick up some 3M double stick tape at Autozone or other auto parts store. Get the narrower tape. 10 minute job and you can scratch that one off your list.

 

[Joshnickell]

Unfortunately

I had exact same issue on my 2019 Raven. It was only attached at the very top. If you want it’s an easy fix to DIY. Just pick up some 3M double stick tape at Autozone or other auto parts store. Get the narrower tape. 10 minute job and you can scratch that one off your list.

Thanks! One down

 

[4merEmployee]

It'll effect their performance metrics if the car is sitting too long for all those repairs. The system will show your vehicle was brought in on a certain day and if it takes a day per repair then it'll also show that vehicle has been down for 12 days.

That's all it is.

 

[Joshnickell]

Switched service centers and it wasn’t a problem. Not sure what the service advisor in Kennesaw was thinking.

 

[snorp]

It’s not a one time event. Dealing with Kennesaw is always extremely painful in my experience. It’s almost as if they prefer unhappy customers, and go out of their way to ensure that’s what they get.