Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Lost Premium Connectivity - I think I know why

hmgolds

Member
Aug 30, 2018
128
94
Brainerd, MN and Boston, MA US
I subscribed to premium connectivity in Dec (starting in Jan) using a credit card. I received a charge in Jan. After that I switched credit cards (cancelling the old one) and updated my Tesla account.

Today, I noticed that I no longer had premium connectivity. Looking online, I could see that I was back to standard connectivity. And while my Tesla account showed my new CC, Tesla still had the old (cancelled) CC associated to premium connectivity.

I appears the left hand isn't talking to the right hand.
 

Lasttoy

Active Member
Mar 24, 2017
1,616
852
St Augustine, Fl
These updates r killing my antique.
V9, no super charging for 6 months, I forgot rest, stupid music screen
V10, no internet, TPMS reset disappeared.
Car died while driving, worked with Draper all day, they never ever figured out why?
If any has had wonderful trouble free great updates, please let us know. :)
 

Akikiki

A'-Lo-HA ! y'all
Nov 26, 2012
6,480
4,561
Kaneohe, HI
These updates r killing my antique.
V9, no super charging for 6 months, I forgot rest, stupid music screen
V10, no internet, TPMS reset disappeared.
Car died while driving, worked with Draper all day, they never ever figured out why?
If any has had wonderful trouble free great updates, please let us know. :)

I don't understand. Updates had nothing to do with expiration of trial premium connectivity. I.e., it was not a software update.
 
  • Like
Reactions: APotatoGod

Akikiki

A'-Lo-HA ! y'all
Nov 26, 2012
6,480
4,561
Kaneohe, HI
It adds up that you typed in incorrect info when entering your replacement CC info. Then you corrected it whether you understood that was happening or not.
 
  • Disagree
Reactions: camalaio

hmgolds

Member
Aug 30, 2018
128
94
Brainerd, MN and Boston, MA US
It adds up that you typed in incorrect info when entering your replacement CC info. Then you corrected it whether you understood that was happening or not.

No, I added correct CC information. What I did not know that Tesla apparently maintains CC for prem connectivity separate from the CC in the Tesla account. So when I changed the CC in the Tesla account in mid January, it did not affect my February prem connectivity charge. No notice from Tesla, just a loss of prem connectivity.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top