This ordering process has been the craziest, most unorganized process ever, just crazy. It's a good thing the cars are so exciting because the customer service is still going through some serious growing pains. Don't get me wrong, I'm still excited about the car and in a very strange way it sort of adds to the adventure. Also nothing I didn't expect after watching the YouTube channel "Rich Rebuilds" and his incredibly entertaining used model X buying fiasco. If you haven't seen it and have some YouTube time to kill it's very entertaining (link at the bottom). Anyway, here's my epic saga so far:
-Ordered LR AWD, Red, January 18th, website said 8-10 weeks.
-Received an email from my advisor same day, sent him an email with a couple questions, no response. Sent it again a couple days later, no response, again, no response, again no response, then he finally responded.
-Jan 23rd generic text from Tesla car ready in 3-8 weeks
-Feb 6th another text ready in 2-5 weeks
- Feb 7th I sent a text to my sales advisor because email was a bust before, thought maybe text would be better. I asked if I picked it up at the factory would I get it faster. No reply, ever.
-Feb 12th I call the delivery center, spoke to someone in the delivery dept because the sales people are notoriously no help, he looks up my order number and says the car will be there mid to late next week. He also said picking it up at the factory would only save a day or two.
-the next day, Feb 13th, another text from tesla, estimated delivery 2-4 weeks
-tonight just for fun I look on the website for new model 3's and a bunch are up for sale and in my same configuration. WTH, I'll bite and throw down another $100 deposit in the hopes it actually exists.
-The car I reserved tonight is magically $2,000 more than the exact one I previously reserved and the price break downs are identical. For the life of me I can't figure out where they're coming up with the extra $2K.
Looking forward to seeing what comes of this tomorrow! I'm guessing the 2nd car I bought online tonight actually doesn't exist but who knows, maybe I'll end up with a new car soon!
Rich Rebuilds Model X YouTube saga (I have no affiliation)