norberts
New Member
Hello Tesla friends.
I got a text this morning that it's ready to schedule delivery, I clicked on the link, it told me it can do home delivery (hooray!) and I scheduled it for Saturday.
I go into my account and it tells me that the delivery is scheduled as set but at a location 1 hour drive from me. wtf.
So I got on their chat and they told me to reply to the text since they don't have that info. I did. Nothing. They also told me that my 'advisor' will call me asap. I didn't know I had an advisor but ok cool. That was 5 hours ago. Still waiting. Then I got a follow up text reminding me to schedule my delivery (which I already did) and this time it specifically said in the text, reply to this message if you have questions. So I did, again. that was 3 hours ago. So I went to the chat again. Chat closes at 3PM PST. FFS! All I wanted is to clarify the delivery location. Is there a phone call I can call? Very frustrating experience. Feels more like Comcast than a modern car company.
Thanks for letting me vent.
I got a text this morning that it's ready to schedule delivery, I clicked on the link, it told me it can do home delivery (hooray!) and I scheduled it for Saturday.
I go into my account and it tells me that the delivery is scheduled as set but at a location 1 hour drive from me. wtf.
So I got on their chat and they told me to reply to the text since they don't have that info. I did. Nothing. They also told me that my 'advisor' will call me asap. I didn't know I had an advisor but ok cool. That was 5 hours ago. Still waiting. Then I got a follow up text reminding me to schedule my delivery (which I already did) and this time it specifically said in the text, reply to this message if you have questions. So I did, again. that was 3 hours ago. So I went to the chat again. Chat closes at 3PM PST. FFS! All I wanted is to clarify the delivery location. Is there a phone call I can call? Very frustrating experience. Feels more like Comcast than a modern car company.
Thanks for letting me vent.