2013 Model S 85 103,900 miles CPO warranty expired 7/2019
Symptoms:
waiting for systems to start
phone wouldn't connect
black center screen after reboot
odo didn't change while driving
wouldn't charge
heater staying on/car not turning off
Center screen wouldn't reboot after a soft restart. I also tried a hard reboot and that did nothing either. Tesla Service Columbus called me back and was able to get it in that day and put me into a loaner.
They called and said that they were unable to reboot the MCU and that a replacement was the only option. They gave me 2 cost options, one was replacing the MCU and keeping the old one for $2,115 OR I could essentially get a "core credit" for the old unit and it would become $1,615.
I believe both options were the cost of a remanufactured MCU.
I also had the infamous bubble on the touchscreen that I was going to put off until this summer. So this replacement MCU was also going to include getting a new screen.
I picked up the car and it looked great. The screen really feels a lot snappier. Everything works, although I did have to reset all of my settings like it was a brand new car. (I wish Tesla would finally implement a way to transfer/save setting via the cloud). I also ended up getting the LTE upgrade too. That was something I was not expecting and didn't notice until I got home.
Ive posted a screen shot of the invoice incase it can help any others. I would have liked to send out my MCU to have it repaired by a 3rd party cheaper, but this is my DD and with the car not shutting off it was more of a necessity and also completely unexpected so I didn't have much of a choice. Also since it completely died, it seemed like there was less of a chance it could have been fixed and just been back in the same boat.
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