Just got my two Powerwall 2 batteries installed yesterday. We don't have solar and it is a grid charge setup. We have the original main meter panel with the non-backed up circuits still in it. A 60 amp breaker in the now de-rated main panel brings across the grid power to the Tesla Battery Gateway which then controls a couple of PW2 batteries and a separate load center has the backed up circuits in it.
The installer set up everything at the end of the day and the batteries automagically appeared in my Tesla app.
After a quick system test, I powered the new batteries back on after 9pm yesterday evening so they could charge overnight at off peak energy rates and they're currently 98% charged according to the app.
When I select the 'Customize' option from the Tesla app, I only have one fixed option which is 'Backup-only' mode and there is no ability to change the % in the 'Reserve for Power Outages'. As such, right now 100% of the batteries are reserved for backup all the time.
Since we had to switch to a Time of Use plan with Southern California Edison in order to install the batteries, after discussing this at the outset with the contractor's sales rep and also watching the app video on Tesla's website, I was expecting to be able to program the Gateway so that the batteries discharge to power all the circuits (in the backup panel as well as the non-backed up circuits that are still in the main panel) during peak demand hours and then re-charge overnight.
I understand that the 'Self Powered' menu option would be missing from the Customization menu as we don't have solar however I don't understand why the 'Advanced Time Based Control' option is missing. It isn't even greyed out, its just not there.
When I log into my batteries from the desktop and look at the info, it also shows 'Backup Only' mode, even now that the batteries are fully charged. They seem to be working properly and when I select 'Go Off Grid' in the desktop interface, the Gateway switches the backup circuits over to the Powerwalls and disconnects from the grid. I have also tried resetting the Gateway (both hard reset with a power off and a 'soft' reset using the reset button in the Gateway panel).
Has anyone else seen this issue where the customization options are missing from the app and if so, how did you fix it?
The installer set up everything at the end of the day and the batteries automagically appeared in my Tesla app.
After a quick system test, I powered the new batteries back on after 9pm yesterday evening so they could charge overnight at off peak energy rates and they're currently 98% charged according to the app.
When I select the 'Customize' option from the Tesla app, I only have one fixed option which is 'Backup-only' mode and there is no ability to change the % in the 'Reserve for Power Outages'. As such, right now 100% of the batteries are reserved for backup all the time.
Since we had to switch to a Time of Use plan with Southern California Edison in order to install the batteries, after discussing this at the outset with the contractor's sales rep and also watching the app video on Tesla's website, I was expecting to be able to program the Gateway so that the batteries discharge to power all the circuits (in the backup panel as well as the non-backed up circuits that are still in the main panel) during peak demand hours and then re-charge overnight.
I understand that the 'Self Powered' menu option would be missing from the Customization menu as we don't have solar however I don't understand why the 'Advanced Time Based Control' option is missing. It isn't even greyed out, its just not there.
When I log into my batteries from the desktop and look at the info, it also shows 'Backup Only' mode, even now that the batteries are fully charged. They seem to be working properly and when I select 'Go Off Grid' in the desktop interface, the Gateway switches the backup circuits over to the Powerwalls and disconnects from the grid. I have also tried resetting the Gateway (both hard reset with a power off and a 'soft' reset using the reset button in the Gateway panel).
Has anyone else seen this issue where the customization options are missing from the app and if so, how did you fix it?
