Mobile access disabled during service

[slainla]

This seems like a dumb question but I searched and can’t seem to find any hits.

How do I access the service messaging option if mobile access is disabled on the vehicle? I tried calling my local SC a few times but no one picks up. I did leave a voicemail however. The attached screenshot doesn’t show any available options.

I brought my car in for EMMC replacement so I assume they reset the entire MCU. But I think this will also occur for people who upgrade from MCU1 to MCU2. Hopefully they try to call me and not just message me thinking I still have access to the app.

Edit: I realize I posted on the wrong category but I can’t change it.

 

[jjrandorin]

they should send you a text message (like a regular text message, not a message in the tesla app). If you call your local service center and push the buttons to inquire about a vehicle in service, someone should eventually answer (unless they are very busy).

 

[slainla]

they should send you a text message (like a regular text message, not a message in the tesla app). If you call your local service center and push the buttons to inquire about a vehicle in service, someone should eventually answer (unless they are very busy).

Got it, thanks.

 

[PCMc]

Make sure when you pick up the car that they have enabled the mobile access and you can remotely lock/unlock it. I'm not that it is as much of a problem with the eMMC update, but I know with MCU1 to MCU2 that I've seen many people post about the service center missing a final step to enable this, or somehow it fails and has to be redone.