That’s what they are doing to me. I had a front end alignment done a few months back because the steering wheel was off. Now the front tire is wearing out on the edge. Road tech came out and said it needs alignment again and tire replaced. Last time this happened they picked up the car and did it locally. This time they want me to drive 2 hours away to have it looked at and want me to pay for it. I spent 3 days trying to contact someone. Finally I got a call on the 4th day. Told the guy this isn’t a new problem they didn’t fix it the first time and now my tire is *sugar*. Doesn’t matter he said I have a 50/50 shot of it being warranty even though the road tech says it is. Why would I drive 2 hours away and take the chance of getting a bill. If that the case I will have it done here and pay for it myself. I sent a email to tesla so now a wait again. Here is a good one for you. The service advisor in Tampa told me tesla told her to turn off her company phone. Don’t take calls from customers no more. The road tech told me he can’t even call her now. Has to send emails. So tesla has told its customers F off in a way.
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Mobile Service never showed up, is this typical?
- Thread starter Big-T
- Start date
Following up:
Tech did arrive 30 minutes after he called (split the difference between our estimates). He couldn't do anything for my primary issue because the severity I described wasn't communicated to him and it needs to be handled at a Service Center. The remaining issues were explained away as known issues that will probably never get fixed (wifi antennas are inadequate), known issues that may be fixed in upcoming firmware or might need a higher level fix (programmers fixing something broke something else so just wait and they'll fix that), or something that sure seems wonky but...
He was a very nice guy but nothing got done after I was chained to my home for 5 hours. If I'd taken my car to the SC, I would've left it there and gone about my day. Same thing at GM, Ford, Honda, my local mechanic, etc. so I'm not impressed with the Mobile Service experience. Sure, if I worked a 9-5 gig and they could work on it in the employee parking lot, I could see the appeal just like getting a windshield repair done on site. For me, that isn't the case. Either they have to come to my house and access my garage or, if I bothered driving to work rather than taking the train, they'd have to be escorted into the secured parking lot by somebody other than me.
Another thing the tech said he's been trying to convince those in charge about is that they've been scheduling too many calls within the call out windows and not enough time between them to actually make it even without the continuous rush hour we now deal with in Chicago. You'd think the Californians would be on the same page about traffic but it sure seems like they've got a former Amazon warehouse scheduler running the show.
It'll be interesting to see if I ever get a response to the e-mail. The tech invited me to call or text him if I need any help moving things along but he also said that he would be escalating my primary issue so they will supposedly get me an SC appointment ASAP.
Tech did arrive 30 minutes after he called (split the difference between our estimates). He couldn't do anything for my primary issue because the severity I described wasn't communicated to him and it needs to be handled at a Service Center. The remaining issues were explained away as known issues that will probably never get fixed (wifi antennas are inadequate), known issues that may be fixed in upcoming firmware or might need a higher level fix (programmers fixing something broke something else so just wait and they'll fix that), or something that sure seems wonky but...
He was a very nice guy but nothing got done after I was chained to my home for 5 hours. If I'd taken my car to the SC, I would've left it there and gone about my day. Same thing at GM, Ford, Honda, my local mechanic, etc. so I'm not impressed with the Mobile Service experience. Sure, if I worked a 9-5 gig and they could work on it in the employee parking lot, I could see the appeal just like getting a windshield repair done on site. For me, that isn't the case. Either they have to come to my house and access my garage or, if I bothered driving to work rather than taking the train, they'd have to be escorted into the secured parking lot by somebody other than me.
Another thing the tech said he's been trying to convince those in charge about is that they've been scheduling too many calls within the call out windows and not enough time between them to actually make it even without the continuous rush hour we now deal with in Chicago. You'd think the Californians would be on the same page about traffic but it sure seems like they've got a former Amazon warehouse scheduler running the show.
It'll be interesting to see if I ever get a response to the e-mail. The tech invited me to call or text him if I need any help moving things along but he also said that he would be escalating my primary issue so they will supposedly get me an SC appointment ASAP.
It’s typical for me. I just had my second scheduled mobile service and no one has shown up or called for either appointment. I can’t find any numbers to call and speak to someone about it. I called the regular service department, took a week to get through, couldn’t leave a message because their voicemail was full, they said they couldn’t help me because it was “mobile service “ not their division. I sent a couple emails and nothing! This is getting ridiculous. Does anybody have a number to call so that I can speak to a human and get this taken care of?
