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Model 3 order changed from Performance to AWD without me changing it...

Discussion in 'Model 3: Ordering, Production, Delivery' started by juanmedina, Jul 25, 2018.

  1. juanmedina

    juanmedina Member

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    I just received an email from Tesla confirming my update with a new order agreement the problem is that I didn't make any changes. My page was updated yesterday and I confirmed the information. On the new page my edit button was gone so there is not way I could have change the configuration by mistake.

    Any one else having this problems? I am not happy at all right now. I am trying to get in touch with Tesla
     
  2. mspohr

    mspohr Active Member

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    Not clear what was changed.
    Performance is AWD. They go together.
    Was performance dropped?
    I don't think we can help you here... call Tesla.
     
    • Like x 1
  3. juanmedina

    juanmedina Member

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    the price changed from 65k to 53k
     
  4. mspohr

    mspohr Active Member

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    Sounds like they deleted the performance and just AWD. Definitely need to call them if that's not what you want.
     
  5. JTesmod3

    JTesmod3 Member

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    Maybe they'll throw in that extra second from 0-60 for free some they screwed it up:)
     
  6. juanmedina

    juanmedina Member

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    I know they can fix the issue. My worry is that they are going to send me to the back of the line after ordering my car on the 26th.
     
  7. juanmedina

    juanmedina Member

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    after waiting on the phone for 1 hour and 30 minutes I got no were. They don't have a clue.... and they sent an email to the delivery department to see if they can help.
     
  8. cgrubbe

    cgrubbe Member

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    If only the price had stayed the same for you! :)
     
  9. juanmedina

    juanmedina Member

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    I just talked to my delivery advisor the already had assigned the VIN to with a expected delivery of August the 15. But the screwed up the order and now they are going to restart the process and assign a new car to me.....great....who the hell know when I am going to see my car now.

    Tesla needs to get their *sugar* together.
     
  10. juanmedina

    juanmedina Member

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    I just received another order agreement......

    Guess what.

    Still wrong....WTF... Time call them back again.
     
  11. boriszima

    boriszima Member

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    Talking about bad luck. I hope you get it sorted.
     
  12. juanmedina

    juanmedina Member

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    After multiple calls to customer service and my ISA my order has been finally updated back to the performance model. Now my estimate delivery time is October to December :mad:. I put my order on June 26th and they screwed up on the July 25th and just now It got updated today August 1st.... this is ridiculous. Oh well now I just have to way and I hope my car is has no issues when I pick it up.
     
  13. drawfour

    drawfour Member

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    You can probably call them back up and make sure they tag it with the correct order date to give you earlier preference.
     
  14. juanmedina

    juanmedina Member

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    I don't think my ISA cares she hang up on me haha because I called her asking her about another order agreement that I got today. And so far they had assigned two incorrect VIN's.

    Posted this in another thread:
    I am having a problem where I keep receiving new order agreements without me changing anything or requesting a change and my order date keeps changing. I worry that if the keep going at this pace I will get my car next year. So far I have received 5 order agreements the first one date 06/26 and bunch of incorrect ones the latest dated 08/03.
     
  15. OmahaG8

    OmahaG8 Member

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    Maybe you should consider changing your Tesla.com account credentials...
     

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