TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Model S (UK) - ordering, PCP & poor communication (delivery experience)

Discussion in 'Model S' started by nkightley, Jun 28, 2017.

  1. nkightley

    nkightley Member

    Apr 19, 2017
    Just thought I'd write a post of my experience ordering my Model S.

    I order an MS 60D just before the cut off in mid April, but then (as the price was significantly reduced) upgraded it to a 75D (cost me an extra £1,500).
    A lot of calls back & forth between the sales rep & all was good, sorted all my issues/questions out.
    The price of the 75D had been reduced by £2,000, so my sales rep honoured that.
    All in all, I got a 75D for £500 less than I initially ordered my 60D for!

    At the time of ordering the PCP rate was 5.8%, but I had a email from Tesla within a few weeks saying they were offering a special PCP rate of 1.46% until the end of the month! I immediately rang my sales rep to as if I could get this rate, which, fortunately, he sorted out for me. Otherwise, it would have been worth my while to cancel my order, loose the £2,000 deposit & order again.

    All went quiet as my car was made & transported to Europe.

    I then had a call from a delivery specialist at the beginning of June to set a delivery date of 24th June.
    Also, at that time, had a very simple acceptance letter from the PCP company (no prices, etc).

    4 days until my delivery date & I emailed to check everything was OK?
    At that point, I was asked if I had paid the outstanding deposit (I'd opted to pay 30% upfront).
    I'd never been told this, but it has to be paid 3 days in advance of collection, so the finance team can verify the payment!

    I then had 3 days of stress, as they initially sent me a invoice for the full amount of the car! I kept having to email Telsa, they never emailed or phoned me to tell me what was going on (very poor)!

    Finally, 1 day before collection, I got the correct invoice, so paid it immediately. The delivery specialist I was then dealing with ask if I could send screenshots of my bank account to verify I'd paid it, which I did.

    I chased again on the morning of collection & finally got a 'yes' 2 hours before leaving to collect my Tesla.

    When I collected my car, the PCP had gone up by £4 p/m (not a lot, but annoying that I hadn't been told the monthly figure before collecting my car).

    The experience of collecting my new car was really exciting & the delivery specialist was first class.
    I explained the events of the last 4 days to him before taking collection of my car, so he was up to speed.

    I saw on the Tesla website, that cars order after 14th April now come with a type 2 - type 2 cable, as well as the UMC.
    I ordered before this date, but because of the events of the last 4 days, I was all ready for an argument to get this cable free of charge.
    But, no need, before I said anything, the delivery specialist got me the cable & said I've sorted this out for you!

    Excellent service & what I've come to expect from the months of reading about Telsa service.

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.