Hello TMC Community,
This is my first post, as I recently took delivery of my first ever Tesla. I have a Model X Plaid. Picked it up 2 weeks ago. Drove it for a week, then had to go out of town for a week. My wife drove the car on day 1 of my trip and took it home, and said her keys were no longer working. I figured it was user error, since she has her card and keyfob and neither worked. However, when I got back in to town, I realized that it was a bigger problem. The app on the phone kept saying off line, and kept giving me the circle that signified it was trying to connect. I could not connect to the car, nor open the doors. It was as if it was completely dead, no battery, and not connected to the network.
I opened up a service request, and Tesla tech said it was offline for them as well. So we got a tow truck to take it back to Tesla service. They estimate it will be fixed 5 days on Tuesday. Today is Saturday, so it's over the weekend.
Has anyone else experienced this?
This is my first post, as I recently took delivery of my first ever Tesla. I have a Model X Plaid. Picked it up 2 weeks ago. Drove it for a week, then had to go out of town for a week. My wife drove the car on day 1 of my trip and took it home, and said her keys were no longer working. I figured it was user error, since she has her card and keyfob and neither worked. However, when I got back in to town, I realized that it was a bigger problem. The app on the phone kept saying off line, and kept giving me the circle that signified it was trying to connect. I could not connect to the car, nor open the doors. It was as if it was completely dead, no battery, and not connected to the network.
I opened up a service request, and Tesla tech said it was offline for them as well. So we got a tow truck to take it back to Tesla service. They estimate it will be fixed 5 days on Tuesday. Today is Saturday, so it's over the weekend.
Has anyone else experienced this?