Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Model X won’t start

BBradac9

Member
Mar 10, 2020
9
5
Birmingham
Yesterday my new 2020 Model X refused to start and allow a gear selection. Normally when the brake is pressed the car wakes up and the gear selections are available. No matter how may restarts and troubleshooting with Tesla roadside could we get it to wake up. All screens and systems worked normally besides being able to drive the car. Ended up having the car towed 2.5 hours to Atlanta. Their only findings today were a few error messages from the sentry drive. They told me it’s a known issue and to leave the usb stick unplugged. Not the resolution I was hoping for and now I get to drive 5 hours round trip to pick up the vehicle.

Anyone else have anything like this happen? Its a first for us.
 

Silicon Desert

Active Member
Oct 1, 2018
3,545
3,391
Sparks NV / GF 1
Very strange. Never had that happen in 4 years of use. Ask them to bring the car back to you.

And to add, are they implying the USB stick had something to do with this? Even more strange if that is the case.
 

scottf200

Active Member
Feb 3, 2013
3,981
3,666
Chicagoland ModelX S603
Yesterday my new 2020 Model X refused to start and allow a gear selection. Normally when the brake is pressed the car wakes up and the gear selections are available. No matter how may restarts and troubleshooting with Tesla roadside could we get it to wake up. All screens and systems worked normally besides being able to drive the car. Ended up having the car towed 2.5 hours to Atlanta. Their only findings today were a few error messages from the sentry drive. They told me it’s a known issue and to leave the usb stick unplugged. Not the resolution I was hoping for and now I get to drive 5 hours round trip to pick up the vehicle.

Anyone else have anything like this happen? Its a first for us.
I have never heard of this. Things you could have tried:
1) changing wheel configuration seems to reboot more subsystems than a two-finger (and possibly power-off ... or maybe just diff subsystems)
2) if mechanically inclined you could have unplugged the 12v battery for a few minutes (including *unplugging* the first responder loop)

A) not sure what 'usb stick' you have but I would get a 'high endurance' micro SD card with a USB adapter. These are made for a lot of video writing.
Just some quick thoughts.
 
  • Like
Reactions: Harvey Danger

BBradac9

Member
Mar 10, 2020
9
5
Birmingham
I didn’t unplug the drive before rebooting but will certainly try that if it happens again. Also wish I would have tried disconnecting the 12V. Lucky me gets a 5hr round trip to Tesla service today.
 
  • Like
Reactions: scottf200

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top