Model Y; White exterior/black interior 19" standard wheel
Vin: 13xxx
I went this morning around 11 am to the delivery hub in Fremont to inspect the MY. Due to the touchless delivery, I was not able to inspect the interior. I found the exterior to be subpar quality in fit and finish and immediately informed the only staff present in the office of my decision to reject the delivery. The staff recorded the reasons, I was told it was OK as I have not accepted the delivery on the phone or any anywhere at that point and there was no need to fill out any paper work. I thought the matter was settled for the moment. Or did it?
On 6/24, three days prior to the delivery, I filled out online the routing and account numbers of my bank. account. And to further expedite (I think) the expected delivery on 6/26, I even okayed the "submit payment". The next day, I called Tesla finance office and discussed the online payment and obtained assurance that Tesla will only draw funding from the bank account after accepting delivery of the vehicle on 6/26. Online transfer process takes two day to complete and therefore I thought I have enough time on 6/26 to initiate the money transfer to pay. Lo and behold before I reached home, I found my bank account has a net deficit of a large amount of money because Tesla had initiated the full transfer earlier in the morning before I had the chance to inspect and accept the delivery. A few phone calls to Tesla with the finance staff and his manager made clear to me this is the touchless delivery policy!(?) Tesla was adamant about its policy in the face of covid-19. The only consolation is the reversal would take up 2 to 4 weeks. Meanwhile I have stopped the bank from paying. But I am still have a large paper deficit in my account.
So buyers beware. Please make sure you understand the intricate financial transaction process before wading into the new and uncharted practice of touchless delivery!
Vin: 13xxx
I went this morning around 11 am to the delivery hub in Fremont to inspect the MY. Due to the touchless delivery, I was not able to inspect the interior. I found the exterior to be subpar quality in fit and finish and immediately informed the only staff present in the office of my decision to reject the delivery. The staff recorded the reasons, I was told it was OK as I have not accepted the delivery on the phone or any anywhere at that point and there was no need to fill out any paper work. I thought the matter was settled for the moment. Or did it?
On 6/24, three days prior to the delivery, I filled out online the routing and account numbers of my bank. account. And to further expedite (I think) the expected delivery on 6/26, I even okayed the "submit payment". The next day, I called Tesla finance office and discussed the online payment and obtained assurance that Tesla will only draw funding from the bank account after accepting delivery of the vehicle on 6/26. Online transfer process takes two day to complete and therefore I thought I have enough time on 6/26 to initiate the money transfer to pay. Lo and behold before I reached home, I found my bank account has a net deficit of a large amount of money because Tesla had initiated the full transfer earlier in the morning before I had the chance to inspect and accept the delivery. A few phone calls to Tesla with the finance staff and his manager made clear to me this is the touchless delivery policy!(?) Tesla was adamant about its policy in the face of covid-19. The only consolation is the reversal would take up 2 to 4 weeks. Meanwhile I have stopped the bank from paying. But I am still have a large paper deficit in my account.
So buyers beware. Please make sure you understand the intricate financial transaction process before wading into the new and uncharted practice of touchless delivery!