Got my Y back yesterday and they were able to resolve 7 of the 10 issues I had on delivery. 2 of the remaining 3 issues are waiting on replacement parts and the last issue (rear seat back alignment) is recognized as a problem, but they don't have a fix for it yet, according to the tech. The replacement parts are going to take a while to come in though. Tech said they just don't have any available yet because production is still so new. I'm fine with that since it's been documented in the service records that it's waiting on parts.
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Model Y Ordered
- Thread starter gmtom1
- Start date
I'm glad they were able to fix 7/10 of your noted issues. That's a solid ratio! My delivery was on 30 June (the day all the EV incentives expire
. At delivery, I was told I had 100 miles (total) to document any issues via their app. Is this the guidance you received upon delivery?
I completed delivery, drove to a nearby lot and conducted a thorough inspection of the car. I found some of the usual suspects, some more severe than others. I've taken photos and planned to upload them to the app to make that service appointment, but the app only allows 5 photos per issue. I was told that although there's a photo limit, ensure you type in ALL the issues per category. I then took my car to Auto Trim Hawaii for a front end wrap only to be told that although I had some typical paint defects, I had a lot more than usual. So I took a trip down to the SC. Funny enough when I got there I was told by one rep that he/she never heard of the "100 day" policy for new deliveries. That threw me off quite a bit. Anyway, the main SC folks (Tim? and Brian?) came out on the spot to do a full inspection. Although they didn't seem to write anything down, they had all the patience in the world and even pointed out some things that I didn't notice. They recommended I make an appointment for a week or so down the road. Hoping they put their notes in my account??
Anyway, I'll still go ahead and make that appointment via the app with all the issues and wait to wrap the vehicle.
Car still drives like a dream!
. At delivery, I was told I had 100 miles (total) to document any issues via their app. Is this the guidance you received upon delivery? I completed delivery, drove to a nearby lot and conducted a thorough inspection of the car. I found some of the usual suspects, some more severe than others. I've taken photos and planned to upload them to the app to make that service appointment, but the app only allows 5 photos per issue. I was told that although there's a photo limit, ensure you type in ALL the issues per category. I then took my car to Auto Trim Hawaii for a front end wrap only to be told that although I had some typical paint defects, I had a lot more than usual. So I took a trip down to the SC. Funny enough when I got there I was told by one rep that he/she never heard of the "100 day" policy for new deliveries. That threw me off quite a bit. Anyway, the main SC folks (Tim? and Brian?) came out on the spot to do a full inspection. Although they didn't seem to write anything down, they had all the patience in the world and even pointed out some things that I didn't notice. They recommended I make an appointment for a week or so down the road. Hoping they put their notes in my account??
Anyway, I'll still go ahead and make that appointment via the app with all the issues and wait to wrap the vehicle.
Car still drives like a dream!
They might have said the 100 mile thing, I don't recall specifically. I took pictures of everything on my phone while at the SC, then submitted the service appt via the app that night. The 5 photo limit was annoying, and I didn't think about doing categories to post more. Either way, we went over the list of 10 things when I checked in for the appointment and they acknowledged all of the items.
Akikiki
A'-Lo-HA ! y'all
At delivery, I was told that I had up to 100 miles to note any issues found with the vehicle since an inspection with a Tesla rep at delivery was not going to happen (super busy). Anyway, ensure you document any issues via the app. I was told an email containing the .pdf I created with pictures and descriptions would circumvent the 5 photo limit on the app. So, when scheduling the service appointment I simply selected Other, provided a word doc attachment with the typed out issues and noted that an email was sent to the suggested address noted by the SC rep. They called to confirm receipt and we scheduled the service for couple weeks from now. Understandably, they're swamped, so although it's not ideal having to wait, I totally get it.
Hello all, I am happy to report the delivery of my Red, 20" LR AWD AP kick ass MY. It came perfect got it at the Rockville, MD facility and the staff was wonderful everyone was helpful. I ordered in March and got it today. I am so happy, I am studying the manual and I have made my appointment for the FFP and Ceramic coating for a week from today to just get that done and finished,. For anyone waiting, hang in there, be positive and it will happen for you as well. A very happy customer.
I didn't get my VIN online until 3 days prior to delivery, but I think I was an unusual case. According to the delivery specialist, Tesla just shipped a bunch of Ys to Hawaii and the computer paired them up with matching orders after they arrived.
I got my VIN while my car was still in California. I had to contact a Delivery Agent to get status. They said it would be about 2-3 weeks to delivery (5 days on ship, 5 days to get car to Tesla SC, 4-5 days at SC), I was able to get a net $2000 discount from the recent $3000 price reduction. I still had to pay for the recent $1000 FSD increase.
Similar threads
- Locked
- Marketplace listing
- Locked
- Marketplace listing
