Hey all,
I thought I share my delivery experience of our MY and the current open issues with said car.
We're located in the Bay Area as a reference point. We placed the order through the website, never spoke to an SA until 2-3 days prior to the delivery for finalization of documentation.
We placed our order in the middle of May this year. We experienced the standard ping-pong delivery dates. It went as far as Feb 2023 and as close as July 2022. On 10/31 we received our 2 weeks window. That night/morning (Around 1AM), we received our VIN and a 1 week delivery window. Around 10AM on 11/1, we received a set delivery schedule of 11/3 without any ability to change said date. That night, the delivery method got auto set to home delivery with no option for local pickup. The Fremont plant who was hosting the delivery is only 12 miles away from our home.
Given that I didn't want to use Tesla's financing options, I had 2-3 days to shop and lock a rate in with someone else. That in itself was a race against time, speaking to reps, getting documents over. Literally got the copy of the check sent over to Tesla 1 hour before the set delivery time. Spoiler, they delayed the delivery by 4 hours and we will get to the "why".
Come to delivery time (Today in the afternoon), 2 delivery team members parked the car in front of our house as requested. One was a trainee the other was the "veteran" but have only done 15 or so delivery under his belt. He did say that Tesla is hiring like mad and doing a lot of deliveries. The 2 of them are targeting 15 deliveries per day (Combined). Today, their team was scheduled to do 200 deliveries around the Bay Area.
During the standard exterior inspection using a list I found online, right away my wife spotted 3 dings/scratches. The worse one was actually on the rear trunk area where the performance spoiler would normally be (We got the LR model). The other 2 were located on the frunk hood and the last one being on the lower rear left passenger door. I didn't mind that one but the frunk chip and the rear trunk chip was bothering me.
I asked the delivery team members if this was normal and they said this was the worse chip they've seen and it's definitely not normal. They told me that they submitted a ticket to their manager already and that I should complain and create a ticket. This was also why they were late because they are also the team that helps clean the car and report any issues. Regarding day of delivery issue, the only way to open a ticket is for you to accept the car first...I tried pinging our SA that emailed me and texted me regarding the documentation but she was not responding. Spoke it over to my wife and decided to roll the dice, accept the car and see how it is dealing with Tesla's service center (Not looking forward to it based on what I've read so far, haha)
I also called the main Tesla number and they suggested the same thing. So we are now booked for next week to take car in for service review. We still have 2 other cars to drive around in so we're in no rush but it's unfortunate that the car was dinged up right out of the gate. It's not a lambo or any other exotics, I know, but when you wait for this long, there's some connection based on the unrealistic image that you create throughout said waiting period, lol.
Regarding rejecting deliveries, I honestly don't even know how to go about doing that either. Maybe I am supposed to call and tell them that I wanted to reject it but for a company that relies on their app and/or website, they make it rather hard to review your options. The last step to accept is literally to view, then to click accept. I'm assuming it's in their best interest to NOT make it easy to reject cars, so yah, if you have more patience than I do, maybe you can wait it out.
The rest of the car is alright, the checklist helps a lot so I highly suggest folks that care about this stuff print out a copy and go through it with someone that have good eyes for details. I don't but my wife does, haha.
We found a couple of other issues that we have added to the ticket for our scheduled service next week. So far, the list is below:
The good news is, like many of you, we were able to pick up a car that we have been looking forward to for the longest but I also wanted to share our initial experience thus far versus just venting. I will of course update this thread as we progress through with the after delivery service team.
To those that have read this far, thank you and apologies for the brain dumping, haha. I shared some pictures of the dings for those that are interested.
I thought I share my delivery experience of our MY and the current open issues with said car.
We're located in the Bay Area as a reference point. We placed the order through the website, never spoke to an SA until 2-3 days prior to the delivery for finalization of documentation.
We placed our order in the middle of May this year. We experienced the standard ping-pong delivery dates. It went as far as Feb 2023 and as close as July 2022. On 10/31 we received our 2 weeks window. That night/morning (Around 1AM), we received our VIN and a 1 week delivery window. Around 10AM on 11/1, we received a set delivery schedule of 11/3 without any ability to change said date. That night, the delivery method got auto set to home delivery with no option for local pickup. The Fremont plant who was hosting the delivery is only 12 miles away from our home.
Given that I didn't want to use Tesla's financing options, I had 2-3 days to shop and lock a rate in with someone else. That in itself was a race against time, speaking to reps, getting documents over. Literally got the copy of the check sent over to Tesla 1 hour before the set delivery time. Spoiler, they delayed the delivery by 4 hours and we will get to the "why".
Come to delivery time (Today in the afternoon), 2 delivery team members parked the car in front of our house as requested. One was a trainee the other was the "veteran" but have only done 15 or so delivery under his belt. He did say that Tesla is hiring like mad and doing a lot of deliveries. The 2 of them are targeting 15 deliveries per day (Combined). Today, their team was scheduled to do 200 deliveries around the Bay Area.
During the standard exterior inspection using a list I found online, right away my wife spotted 3 dings/scratches. The worse one was actually on the rear trunk area where the performance spoiler would normally be (We got the LR model). The other 2 were located on the frunk hood and the last one being on the lower rear left passenger door. I didn't mind that one but the frunk chip and the rear trunk chip was bothering me.
I asked the delivery team members if this was normal and they said this was the worse chip they've seen and it's definitely not normal. They told me that they submitted a ticket to their manager already and that I should complain and create a ticket. This was also why they were late because they are also the team that helps clean the car and report any issues. Regarding day of delivery issue, the only way to open a ticket is for you to accept the car first...I tried pinging our SA that emailed me and texted me regarding the documentation but she was not responding. Spoke it over to my wife and decided to roll the dice, accept the car and see how it is dealing with Tesla's service center (Not looking forward to it based on what I've read so far, haha)
I also called the main Tesla number and they suggested the same thing. So we are now booked for next week to take car in for service review. We still have 2 other cars to drive around in so we're in no rush but it's unfortunate that the car was dinged up right out of the gate. It's not a lambo or any other exotics, I know, but when you wait for this long, there's some connection based on the unrealistic image that you create throughout said waiting period, lol.
Regarding rejecting deliveries, I honestly don't even know how to go about doing that either. Maybe I am supposed to call and tell them that I wanted to reject it but for a company that relies on their app and/or website, they make it rather hard to review your options. The last step to accept is literally to view, then to click accept. I'm assuming it's in their best interest to NOT make it easy to reject cars, so yah, if you have more patience than I do, maybe you can wait it out.
The rest of the car is alright, the checklist helps a lot so I highly suggest folks that care about this stuff print out a copy and go through it with someone that have good eyes for details. I don't but my wife does, haha.
We found a couple of other issues that we have added to the ticket for our scheduled service next week. So far, the list is below:
- Chip on the rear spoiler area
- Scratch on the frunk area
- Scratch on the rear lower left passenger door
- Chip inside the inner door of the rear left passenger area
- Oxidation on the rear left tail lights
- Sticker (?) left on the passenger side pillar (I didn't want to try to remove it because it looks pretty stuck on there, not sure?)
- Rear right passenger hook clip won't lock/close 100% of the time
The good news is, like many of you, we were able to pick up a car that we have been looking forward to for the longest but I also wanted to share our initial experience thus far versus just venting. I will of course update this thread as we progress through with the after delivery service team.
To those that have read this far, thank you and apologies for the brain dumping, haha. I shared some pictures of the dings for those that are interested.
