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MYLR Delivery Experience - Bay Area - Nov 22

Hey all,
I thought I share my delivery experience of our MY and the current open issues with said car.

We're located in the Bay Area as a reference point. We placed the order through the website, never spoke to an SA until 2-3 days prior to the delivery for finalization of documentation.

We placed our order in the middle of May this year. We experienced the standard ping-pong delivery dates. It went as far as Feb 2023 and as close as July 2022. On 10/31 we received our 2 weeks window. That night/morning (Around 1AM), we received our VIN and a 1 week delivery window. Around 10AM on 11/1, we received a set delivery schedule of 11/3 without any ability to change said date. That night, the delivery method got auto set to home delivery with no option for local pickup. The Fremont plant who was hosting the delivery is only 12 miles away from our home.

Given that I didn't want to use Tesla's financing options, I had 2-3 days to shop and lock a rate in with someone else. That in itself was a race against time, speaking to reps, getting documents over. Literally got the copy of the check sent over to Tesla 1 hour before the set delivery time. Spoiler, they delayed the delivery by 4 hours and we will get to the "why".

Come to delivery time (Today in the afternoon), 2 delivery team members parked the car in front of our house as requested. One was a trainee the other was the "veteran" but have only done 15 or so delivery under his belt. He did say that Tesla is hiring like mad and doing a lot of deliveries. The 2 of them are targeting 15 deliveries per day (Combined). Today, their team was scheduled to do 200 deliveries around the Bay Area.

During the standard exterior inspection using a list I found online, right away my wife spotted 3 dings/scratches. The worse one was actually on the rear trunk area where the performance spoiler would normally be (We got the LR model). The other 2 were located on the frunk hood and the last one being on the lower rear left passenger door. I didn't mind that one but the frunk chip and the rear trunk chip was bothering me.

I asked the delivery team members if this was normal and they said this was the worse chip they've seen and it's definitely not normal. They told me that they submitted a ticket to their manager already and that I should complain and create a ticket. This was also why they were late because they are also the team that helps clean the car and report any issues. Regarding day of delivery issue, the only way to open a ticket is for you to accept the car first...I tried pinging our SA that emailed me and texted me regarding the documentation but she was not responding. Spoke it over to my wife and decided to roll the dice, accept the car and see how it is dealing with Tesla's service center (Not looking forward to it based on what I've read so far, haha)

I also called the main Tesla number and they suggested the same thing. So we are now booked for next week to take car in for service review. We still have 2 other cars to drive around in so we're in no rush but it's unfortunate that the car was dinged up right out of the gate. It's not a lambo or any other exotics, I know, but when you wait for this long, there's some connection based on the unrealistic image that you create throughout said waiting period, lol.

Regarding rejecting deliveries, I honestly don't even know how to go about doing that either. Maybe I am supposed to call and tell them that I wanted to reject it but for a company that relies on their app and/or website, they make it rather hard to review your options. The last step to accept is literally to view, then to click accept. I'm assuming it's in their best interest to NOT make it easy to reject cars, so yah, if you have more patience than I do, maybe you can wait it out.

The rest of the car is alright, the checklist helps a lot so I highly suggest folks that care about this stuff print out a copy and go through it with someone that have good eyes for details. I don't but my wife does, haha.

We found a couple of other issues that we have added to the ticket for our scheduled service next week. So far, the list is below:
  1. Chip on the rear spoiler area
  2. Scratch on the frunk area
  3. Scratch on the rear lower left passenger door
  4. Chip inside the inner door of the rear left passenger area
  5. Oxidation on the rear left tail lights
  6. Sticker (?) left on the passenger side pillar (I didn't want to try to remove it because it looks pretty stuck on there, not sure?)
  7. Rear right passenger hook clip won't lock/close 100% of the time
Honestly, it's not too bad and we know that the car will likely get owned by mother nature or us as we drive it but we will try to see if Tesla will try to resolve these issues or not before trying to figure it out ourselves.

The good news is, like many of you, we were able to pick up a car that we have been looking forward to for the longest but I also wanted to share our initial experience thus far versus just venting. I will of course update this thread as we progress through with the after delivery service team.

To those that have read this far, thank you and apologies for the brain dumping, haha. I shared some pictures of the dings for those that are interested.

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I want to say that I have the car back but they are not done with it. Eta is the 28th…I dropped it off back on the 9th. Combination of backlogged body shop queue and holidays it seems.

Based on those pictures, I would fix it. You have the opportunity now but if you pass on it, you won’t and you might regret it. Really depends on your tolerance level tho.
I see, thanks for sharing the info! Yeah, I prefer to have it fixed while it still cover under the initial warranty upon delivery. Let's see how it goes next week, my appointment is in Sunnyvale hopefully the body shop around there is less busy......
 
I see, thanks for sharing the info! Yeah, I prefer to have it fixed while it still cover under the initial warranty upon delivery. Let's see how it goes next week, my appointment is in Sunnyvale hopefully the body shop around there is less busy......
Yah, the SA there should be able to give you an estimate but will likely not be accurate, haha. I would also push for a loaner since you just got the car and make some other reasoning that helps your case.

The good thing about our case was that we were given a loaner with unlimited supercharging
 
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Hey all,
I thought I share my delivery experience of our MY and the current open issues with said car.

We're located in the Bay Area as a reference point. We placed the order through the website, never spoke to an SA until 2-3 days prior to the delivery for finalization of documentation.

We placed our order in the middle of May this year. We experienced the standard ping-pong delivery dates. It went as far as Feb 2023 and as close as July 2022. On 10/31 we received our 2 weeks window. That night/morning (Around 1AM), we received our VIN and a 1 week delivery window. Around 10AM on 11/1, we received a set delivery schedule of 11/3 without any ability to change said date. That night, the delivery method got auto set to home delivery with no option for local pickup. The Fremont plant who was hosting the delivery is only 12 miles away from our home.

Given that I didn't want to use Tesla's financing options, I had 2-3 days to shop and lock a rate in with someone else. That in itself was a race against time, speaking to reps, getting documents over. Literally got the copy of the check sent over to Tesla 1 hour before the set delivery time. Spoiler, they delayed the delivery by 4 hours and we will get to the "why".

Come to delivery time (Today in the afternoon), 2 delivery team members parked the car in front of our house as requested. One was a trainee the other was the "veteran" but have only done 15 or so delivery under his belt. He did say that Tesla is hiring like mad and doing a lot of deliveries. The 2 of them are targeting 15 deliveries per day (Combined). Today, their team was scheduled to do 200 deliveries around the Bay Area.

During the standard exterior inspection using a list I found online, right away my wife spotted 3 dings/scratches. The worse one was actually on the rear trunk area where the performance spoiler would normally be (We got the LR model). The other 2 were located on the frunk hood and the last one being on the lower rear left passenger door. I didn't mind that one but the frunk chip and the rear trunk chip was bothering me.

I asked the delivery team members if this was normal and they said this was the worse chip they've seen and it's definitely not normal. They told me that they submitted a ticket to their manager already and that I should complain and create a ticket. This was also why they were late because they are also the team that helps clean the car and report any issues. Regarding day of delivery issue, the only way to open a ticket is for you to accept the car first...I tried pinging our SA that emailed me and texted me regarding the documentation but she was not responding. Spoke it over to my wife and decided to roll the dice, accept the car and see how it is dealing with Tesla's service center (Not looking forward to it based on what I've read so far, haha)

I also called the main Tesla number and they suggested the same thing. So we are now booked for next week to take car in for service review. We still have 2 other cars to drive around in so we're in no rush but it's unfortunate that the car was dinged up right out of the gate. It's not a lambo or any other exotics, I know, but when you wait for this long, there's some connection based on the unrealistic image that you create throughout said waiting period, lol.

Regarding rejecting deliveries, I honestly don't even know how to go about doing that either. Maybe I am supposed to call and tell them that I wanted to reject it but for a company that relies on their app and/or website, they make it rather hard to review your options. The last step to accept is literally to view, then to click accept. I'm assuming it's in their best interest to NOT make it easy to reject cars, so yah, if you have more patience than I do, maybe you can wait it out.

The rest of the car is alright, the checklist helps a lot so I highly suggest folks that care about this stuff print out a copy and go through it with someone that have good eyes for details. I don't but my wife does, haha.

We found a couple of other issues that we have added to the ticket for our scheduled service next week. So far, the list is below:
  1. Chip on the rear spoiler area
  2. Scratch on the frunk area
  3. Scratch on the rear lower left passenger door
  4. Chip inside the inner door of the rear left passenger area
  5. Oxidation on the rear left tail lights
  6. Sticker (?) left on the passenger side pillar (I didn't want to try to remove it because it looks pretty stuck on there, not sure?)
  7. Rear right passenger hook clip won't lock/close 100% of the time
Honestly, it's not too bad and we know that the car will likely get owned by mother nature or us as we drive it but we will try to see if Tesla will try to resolve these issues or not before trying to figure it out ourselves.

The good news is, like many of you, we were able to pick up a car that we have been looking forward to for the longest but I also wanted to share our initial experience thus far versus just venting. I will of course update this thread as we progress through with the after delivery service team.

To those that have read this far, thank you and apologies for the brain dumping, haha. I shared some pictures of the dings for those that are interested.

View attachment 870888
Thanks for sharing. I also picked up my 2023 MYLR on Nov 22 in Cherry Hill NJ, made in Fremont CA. It's dark gray like yours, 5-seater SUV. It comes with Continental RX tires, Folded Cargo cover, Tesla Vision (not USS), Matrix headlights, latest AMD chip, latest 13.5V battery (some says it's 15V,?) . It's almost perfect per our inspection, Rear left and right seats are probably 1/4"? out of alignment , not that important but I would ask them the see if they could realign them better. I may install aftermarket mud flaps later, from reviews those from Tesmanian have pretty good reviews so I will go with them
Enjoy yours
 
Thanks for sharing. I also picked up my 2023 MYLR on Nov 22 in Cherry Hill NJ, made in Fremont CA. It's dark gray like yours, 5-seater SUV. It comes with Continental RX tires, Folded Cargo cover, Tesla Vision (not USS), Matrix headlights, latest AMD chip, latest 13.5V battery (some says it's 15V,?) . It's almost perfect per our inspection, Rear left and right seats are probably 1/4"? out of alignment , not that important but I would ask them the see if they could realign them better. I may install aftermarket mud flaps later, from reviews those from Tesmanian have pretty good reviews so I will go with them
Enjoy yours
Sounds like you got a great car there! How are your cameras? Are they the new ones or old models?
 
Update 11/29: Car is still not ready even with the extra time. Supposedly it'll be ready for pick up tomorrow but they have not done any of the other review I mentioned since the car has been in the body shop. When I asked about it today, I got the general "Those will be addressed once vehilce is back and should not take long to verify if any were outside of Tesla specification".

Noticed that they didn't say anything about repairing it either, lol. They will likely just tell me it's within spec.
 
Update 12/1: Went to pick up the car today and unfortunately they didn't fix a paint scratch on one of the door trim. They also didn't fix the hanger latch issue.

Pretty sure everything else that was not a paint job issue was left untouched, so hood is within spec, same with the lights...

Left the car there again. One of these days I'll get the car back.
 
Update 12/1: Went to pick up the car today and unfortunately they didn't fix a paint scratch on one of the door trim. They also didn't fix the hanger latch issue.

Pretty sure everything else that was not a paint job issue was left untouched, so hood is within spec, same with the lights...

Left the car there again. One of these days I'll get the car back.
that sucks
 
Update 12/7: Picked up the car late last night. Our SA was not there but there was a team member driving around the lot until 10PM making sure folks that are doing pickups/dropoffs are being assisted. I thought this was pretty cool as he was rather helpful. Explained to him what we were doing and he went through the repairs with us. Seemingly our car is known to everyone in the service department as it's been there since the 9th, lol.

In any case, couldn't really see much in the dark but he used his neck lights to review the areas repaired as best he could. Asked about panel gaps, specifically the hood area and he informed me that there are rather a rather broad criteria to make it within specifications. Pretty sure if you raise enough hell they do something about it BUT I really appreciated the transparency so left it as is.

Got the car back in the garage, perfectly timed as we also got a wall charger installed a couple of days ago and can't wait to start driving it around. Will check out the car during the day as I did see a bunch of black sticky substance in random areas. Likely from factory as I recall rubbing off a few during day of delivery. I also read some folks having to use some sticky substance removal to get these gunky substance off.

Overall, the long wait time was a killer. Could have, maybe should have declined delivery and be lumped in to Dec delivery for that $3750 credit but can't really roll back time so here we are. Ready to see how it is living with an EV.
 
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This is our second Tesla. The first is a 3 came from Fremont. Delivered to our front door. Very easy no issues. Serviced at the Berkely Service center. Also very easy with no issues.

We ordered a YLR late summer? With a ever changing delivery date. We received a delivery notice-come pick it up in Vallejo the first week of December. The original delivery window worked for us as we are out of the country for most of the new year. Returning in March.

I kept sending replies indicating the we preferred the original delivery window. Getting various responses apparently from different people.

Eventually got something that said, that they would put the order on hold. Two response one says the 1st of January. The other till the end of January.

My questions are.
1. Is there any way to lock in the precise features like, headlights, software, batteries, etc.
2. I would like the new structured battery pack coming out of Texas and willing to travel or delay/cancel my order., get what I want. Can I order that as an option. Fly to Texas or order from Texas.
3. Am I just barking up the wrong tree?

Reading about the problems with a Vallejo delivery is not very comforting.

P.S. Is it possible to lock in a delivery window?
A lot of questions.
Thanks for any insight!
 
This is our second Tesla. The first is a 3 came from Fremont. Delivered to our front door. Very easy no issues. Serviced at the Berkely Service center. Also very easy with no issues.

We ordered a YLR late summer? With a ever changing delivery date. We received a delivery notice-come pick it up in Vallejo the first week of December. The original delivery window worked for us as we are out of the country for most of the new year. Returning in March.

I kept sending replies indicating the we preferred the original delivery window. Getting various responses apparently from different people.

Eventually got something that said, that they would put the order on hold. Two response one says the 1st of January. The other till the end of January.

My questions are.
1. Is there any way to lock in the precise features like, headlights, software, batteries, etc.
2. I would like the new structured battery pack coming out of Texas and willing to travel or delay/cancel my order., get what I want. Can I order that as an option. Fly to Texas or order from Texas.
3. Am I just barking up the wrong tree?

Reading about the problems with a Vallejo delivery is not very comforting.

P.S. Is it possible to lock in a delivery window?
A lot of questions.
Thanks for any insight!
No, no, yes.
 
This is our second Tesla. The first is a 3 came from Fremont. Delivered to our front door. Very easy no issues. Serviced at the Berkely Service center. Also very easy with no issues.

We ordered a YLR late summer? With a ever changing delivery date. We received a delivery notice-come pick it up in Vallejo the first week of December. The original delivery window worked for us as we are out of the country for most of the new year. Returning in March.

I kept sending replies indicating the we preferred the original delivery window. Getting various responses apparently from different people.

Eventually got something that said, that they would put the order on hold. Two response one says the 1st of January. The other till the end of January.

My questions are.
1. Is there any way to lock in the precise features like, headlights, software, batteries, etc.
2. I would like the new structured battery pack coming out of Texas and willing to travel or delay/cancel my order., get what I want. Can I order that as an option. Fly to Texas or order from Texas.
3. Am I just barking up the wrong tree?

Reading about the problems with a Vallejo delivery is not very comforting.

P.S. Is it possible to lock in a delivery window?
A lot of questions.
Thanks for any insight!
No way to lock in. When you get your VIN, you can then check what your car has been equipped with.
No, I don't think you can do that. Only likelihood of being able to do this is probably buying from Tesla's existing inventory and aim for the Texas build.
They give you a delivery window.

I think there will always be delivery issues because we all have been waiting a long period of times for these cars so every little issue is a bit amplified.
 
Hey all,
I thought I share my delivery experience of our MY and the current open issues with said car.

We're located in the Bay Area as a reference point. We placed the order through the website, never spoke to an SA until 2-3 days prior to the delivery for finalization of documentation.

We placed our order in the middle of May this year. We experienced the standard ping-pong delivery dates. It went as far as Feb 2023 and as close as July 2022. On 10/31 we received our 2 weeks window. That night/morning (Around 1AM), we received our VIN and a 1 week delivery window. Around 10AM on 11/1, we received a set delivery schedule of 11/3 without any ability to change said date. That night, the delivery method got auto set to home delivery with no option for local pickup. The Fremont plant who was hosting the delivery is only 12 miles away from our home.

Given that I didn't want to use Tesla's financing options, I had 2-3 days to shop and lock a rate in with someone else. That in itself was a race against time, speaking to reps, getting documents over. Literally got the copy of the check sent over to Tesla 1 hour before the set delivery time. Spoiler, they delayed the delivery by 4 hours and we will get to the "why".

Come to delivery time (Today in the afternoon), 2 delivery team members parked the car in front of our house as requested. One was a trainee the other was the "veteran" but have only done 15 or so delivery under his belt. He did say that Tesla is hiring like mad and doing a lot of deliveries. The 2 of them are targeting 15 deliveries per day (Combined). Today, their team was scheduled to do 200 deliveries around the Bay Area.

During the standard exterior inspection using a list I found online, right away my wife spotted 3 dings/scratches. The worse one was actually on the rear trunk area where the performance spoiler would normally be (We got the LR model). The other 2 were located on the frunk hood and the last one being on the lower rear left passenger door. I didn't mind that one but the frunk chip and the rear trunk chip was bothering me.

I asked the delivery team members if this was normal and they said this was the worse chip they've seen and it's definitely not normal. They told me that they submitted a ticket to their manager already and that I should complain and create a ticket. This was also why they were late because they are also the team that helps clean the car and report any issues. Regarding day of delivery issue, the only way to open a ticket is for you to accept the car first...I tried pinging our SA that emailed me and texted me regarding the documentation but she was not responding. Spoke it over to my wife and decided to roll the dice, accept the car and see how it is dealing with Tesla's service center (Not looking forward to it based on what I've read so far, haha)

I also called the main Tesla number and they suggested the same thing. So we are now booked for next week to take car in for service review. We still have 2 other cars to drive around in so we're in no rush but it's unfortunate that the car was dinged up right out of the gate. It's not a lambo or any other exotics, I know, but when you wait for this long, there's some connection based on the unrealistic image that you create throughout said waiting period, lol.

Regarding rejecting deliveries, I honestly don't even know how to go about doing that either. Maybe I am supposed to call and tell them that I wanted to reject it but for a company that relies on their app and/or website, they make it rather hard to review your options. The last step to accept is literally to view, then to click accept. I'm assuming it's in their best interest to NOT make it easy to reject cars, so yah, if you have more patience than I do, maybe you can wait it out.

The rest of the car is alright, the checklist helps a lot so I highly suggest folks that care about this stuff print out a copy and go through it with someone that have good eyes for details. I don't but my wife does, haha.

We found a couple of other issues that we have added to the ticket for our scheduled service next week. So far, the list is below:
  1. Chip on the rear spoiler area
  2. Scratch on the frunk area
  3. Scratch on the rear lower left passenger door
  4. Chip inside the inner door of the rear left passenger area
  5. Oxidation on the rear left tail lights
  6. Sticker (?) left on the passenger side pillar (I didn't want to try to remove it because it looks pretty stuck on there, not sure?)
  7. Rear right passenger hook clip won't lock/close 100% of the time
Honestly, it's not too bad and we know that the car will likely get owned by mother nature or us as we drive it but we will try to see if Tesla will try to resolve these issues or not before trying to figure it out ourselves.

The good news is, like many of you, we were able to pick up a car that we have been looking forward to for the longest but I also wanted to share our initial experience thus far versus just venting. I will of course update this thread as we progress through with the after delivery service team.

To those that have read this far, thank you and apologies for the brain dumping, haha. I shared some pictures of the dings for those that are interested.

View attachment 870888
I rejected my assigned vehicle at the delivery center in Sunnyvale due to the paint had a drip mark. I made sure to not press accept on the app until I finish the exterior inspection. Since the car was already funded, they quickly got me another car the next day. But I had to speak face to face with salesman, texting was a joke to finally get another vehicle.
 

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