Hello,
I'd like your opinions and experiences on getting repairs done with Tesla corporate body shops vs third-party but Tesla-approved shops.
I impacted a curb pretty badly during recent local snowstorm. Had X-Ice Snow tires on but that didn't seem to help much.
I'm now trying to navigate getting the vehicle repaired and the experience with Tesla Collision is baffling and frustrating.
The fact there is no human to talk to at Tesla is IMO counterproductive.
Using photos to document damage for an estimate I think is a bit useless in my situation - there is no body damage that I can find, everything wrong is with the steering where one wheel which is angled + shifted out of position enough to make the car undriveable at anything other than slow speeds. I have no way to lift the car to photograph the struts, rods, arms, etc.
I've only had one reply from the official Tesla collision center through the app, which took a few days. The center is 50+km away. I can arrange to have it towed there once but back and forth is I think undoable. (Tesla app roadside assistance at the time of my collision only gave an option to tow to a corporate location 550+km away in the next province, so I don't trust it now.)
I am considering going to a local repair shop which is listed on Tesla's website as an approved body shop (but no level of approval indicated) but they've told me over the phone that everybody would end up waiting for repair parts from California. I've also heard that official Tesla body shops might have priority for parts but this was only speculation.
I had a "DIF_a251 / DIR_a251" alert pop up on-screen shortly after the impact but is now gone from the alert history. If gone, is it safe to assume it's no longer a problem? I've not pursued the local non-Tesla shop yet because I don't know if this gearbox alert requires Tesla staff to address.
Sorry for the wall of text. This experience has been stressful for me.
Thank you.
I'd like your opinions and experiences on getting repairs done with Tesla corporate body shops vs third-party but Tesla-approved shops.
I impacted a curb pretty badly during recent local snowstorm. Had X-Ice Snow tires on but that didn't seem to help much.
I'm now trying to navigate getting the vehicle repaired and the experience with Tesla Collision is baffling and frustrating.
The fact there is no human to talk to at Tesla is IMO counterproductive.
Using photos to document damage for an estimate I think is a bit useless in my situation - there is no body damage that I can find, everything wrong is with the steering where one wheel which is angled + shifted out of position enough to make the car undriveable at anything other than slow speeds. I have no way to lift the car to photograph the struts, rods, arms, etc.
I've only had one reply from the official Tesla collision center through the app, which took a few days. The center is 50+km away. I can arrange to have it towed there once but back and forth is I think undoable. (Tesla app roadside assistance at the time of my collision only gave an option to tow to a corporate location 550+km away in the next province, so I don't trust it now.)
I am considering going to a local repair shop which is listed on Tesla's website as an approved body shop (but no level of approval indicated) but they've told me over the phone that everybody would end up waiting for repair parts from California. I've also heard that official Tesla body shops might have priority for parts but this was only speculation.
I had a "DIF_a251 / DIR_a251" alert pop up on-screen shortly after the impact but is now gone from the alert history. If gone, is it safe to assume it's no longer a problem? I've not pursued the local non-Tesla shop yet because I don't know if this gearbox alert requires Tesla staff to address.
Sorry for the wall of text. This experience has been stressful for me.
Thank you.