Hello, I recently purchased a 2019 Tesla Model 3 which only has 1423 miles on it. This is my second day owning this vehicle and I have found out some interesting information and am looking to the community to see if we should keep this vehicle or return it.
First off, we love the vehicle, and the Tesla product from our first experience. Our issue however is this. The vehicle somehow avoided any contact with Tesla for the last 3-4 years and never received any update since 2019.40.50.7 which is currently installed. My vehicle will not receive OTA updates at all, and Tesla is saying we need to come back in a month for our scheduled appointment to see what the issue is. I am sure the OTA update just won't push out to this vehicle as it needs too many or something. This is currently affecting vehicle connectivity. Where this is important is, access to the Tesla Chargers and phone access / connectivity as a phone key etc.
Does anyone have any ideas on how I could try to get this issue resolved myself? Is there a way I can download and install the software updates myself? I am computer literate and am not afraid of DIY, I am just not sure if I should wait past the return window I have to return this car and hope there are no other issues with this vehicle's computer in a month or can I begin the updates and see if I can get close to the update needed for the system to start updating OTA again.
I do not know any of the history of this vehicle either other than the current mileage and the vehicle was a 1-owner in California and has no accident history reported on CarFax.
Any thoughts would be greatly appreciated. The vehicle works great but in the current setup, we are not able to gain any connectivity from the Tesla App thus we are not able to use the Tesla Chargers in the network. I have a charger home that is a rapid charger and for the most part, the vehicle will be charged at home with our own charger.
First off, we love the vehicle, and the Tesla product from our first experience. Our issue however is this. The vehicle somehow avoided any contact with Tesla for the last 3-4 years and never received any update since 2019.40.50.7 which is currently installed. My vehicle will not receive OTA updates at all, and Tesla is saying we need to come back in a month for our scheduled appointment to see what the issue is. I am sure the OTA update just won't push out to this vehicle as it needs too many or something. This is currently affecting vehicle connectivity. Where this is important is, access to the Tesla Chargers and phone access / connectivity as a phone key etc.
Does anyone have any ideas on how I could try to get this issue resolved myself? Is there a way I can download and install the software updates myself? I am computer literate and am not afraid of DIY, I am just not sure if I should wait past the return window I have to return this car and hope there are no other issues with this vehicle's computer in a month or can I begin the updates and see if I can get close to the update needed for the system to start updating OTA again.
I do not know any of the history of this vehicle either other than the current mileage and the vehicle was a 1-owner in California and has no accident history reported on CarFax.
Any thoughts would be greatly appreciated. The vehicle works great but in the current setup, we are not able to gain any connectivity from the Tesla App thus we are not able to use the Tesla Chargers in the network. I have a charger home that is a rapid charger and for the most part, the vehicle will be charged at home with our own charger.