[Our solar system was just installed by Tesla .
previous to this system we had. Working 4kw system backed by 2 powerwalls. The solar team installed a new 4kw and solar inverter. We commissioned the system and got permission to operate.
my finding is the app is discounting my home usage and my solar usage did not increase in the app. My solar meter from utility is registering solar but battery is not charging .
I opened up the boxes and found the ct for inveter nimber 1 is connected but there is no ct2 added for inverter number 2.
I am trying to get Tesla to fix this but not been successful what do I do exactly ?
I ordered the cts myself incase Tesla tells me they don’t have the hardware l. I am very close to just hooking the ct myself and do it on my own cause Tesla support has been horrible. I have one case escalated to tier 2. I just want them to send an install person to install the ct and verify new solar install charges existing battery system.
got any tips ?
ATTACH=full]607547[/ATTACH]
previous to this system we had. Working 4kw system backed by 2 powerwalls. The solar team installed a new 4kw and solar inverter. We commissioned the system and got permission to operate.
my finding is the app is discounting my home usage and my solar usage did not increase in the app. My solar meter from utility is registering solar but battery is not charging .
I opened up the boxes and found the ct for inveter nimber 1 is connected but there is no ct2 added for inverter number 2.
I am trying to get Tesla to fix this but not been successful what do I do exactly ?
I ordered the cts myself incase Tesla tells me they don’t have the hardware l. I am very close to just hooking the ct myself and do it on my own cause Tesla support has been horrible. I have one case escalated to tier 2. I just want them to send an install person to install the ct and verify new solar install charges existing battery system.
got any tips ?
ATTACH=full]607547[/ATTACH]