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New wall connector trouble

Mbs1122

New Member
Jun 8, 2021
1
0
Minneapolis, Minnesota
New wall connector charges fine but phone won’t stay connected to wifi long enough to set up home wifi. Contacted support and they are going to send a new one. Anyone else had this issue?
 

PDX-Y

Member
May 24, 2021
104
98
Portland, OR
There is some question as to whether it's even particularly useful to have the charger on the internet at all. These are not complicated devices, and you can always wait for a needed firmware update before connecting it. I didn't bother, personally. It delivers 48A to the car, so it works.
 

Sophias_dad

Supporting Member
Supporting Member
Jul 29, 2018
1,489
1,511
Massachusetts
New wall connector charges fine but phone won’t stay connected to wifi long enough to set up home wifi. Contacted support and they are going to send a new one. Anyone else had this issue?

Turn on airplane mode, then turn on wifi only. I imagine that your phone is deciding it would rather connect to the cellular based data(and its full internet connectivity) than your HPWC with ZERO internet connectivity. It might also help to turn off your home wifi or otherwise tell your phone not to go finding a different wifi access point(via autoconnect)
 
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