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No more Delivery Specialist?

This is my first Tesla but followed the community for a good while. MYP scheduled for delivery in Cleveland in a few days and got an awkward call from a Tesla employee letting me know they need a copy of my registration for the plate swap. I was like “cool! Are you my DS? I have some questions about the car” He said they have done away with DS and he is a salesperson that will be performing that function going forward.

In short it was a mess, he could not pull up any info on my car’s build date (he did not have access yet), said he knew to ask for registration because “someone told him to call and ask for it”, told me I was unusual since I was the first order going through the new process, as he was trying to find my build date he mentioned that the car will arrive in CLE several days after my delivery was scheduled and I had to bring up that maybe we should move the delivery date to a later date when the car would actually be there.

I felt like I was speaking to a teenager on their first day at a new job (guess I kind of was).

Sharing this not to bash on the guy, but if what he told me is true people probably need to lower their expectations down a notch when it comes to delivery support.
but if what he told me is true people probably need to lower their expectations down a notch when it comes to delivery support.

@Slaterbait it actually kind of makes sense that they might combine the sales and delivery roles going forward. If you think about it, since the pandemic started, Tesla have moved to far less interactive deliveries and in some areas at some times only offering drop offs in your driveway even. For those picking up at Tesla locations, most have had little to no human interaction in recent memory. Given that general shift, a DS would become less necessary than in the past.

I think your point about adjusting expectations is valid, particularly in the short term (as folks get used to their new/changing duties alongside their existing ones). Thanks for the heads-up!
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