No response from service center 1 day before appointment

[simplisticpine]

Hi everyone,

I am unfortunately supposed to take my 2020 Model 3 into a local service center tomorrow for the first time for a top glass panel repair. My appointment says confirmed in the app and I have had some brief correspondence with the service team a couple days ago. I even had an estimate at one point that has since disappeared.

However, I have had no follow up contact and was unable to approve my estimate before it went missing in the app. It's still unclear to me whether or not I am getting a loaner/uber credits and need to know to plan for tomorrow. Is this the normal experience? Should I expect problems tomorrow if I have not received a final estimate? Is there a way to get in touch with a human at the service center?

Thanks!

 

[EVRider-FL]

You can try calling the service center and selecting the option to check on the status of your car. Sometimes a person will answer. I had a similar experience before one of my last service visits — I couldn’t reach anyone before I showed up for my appointment.

 

[MrG_NY]

You can message them right in the app. If they don't have the glass I would think they would let you know not to come in.

 

[jjrandorin]

Try what @EVRider-FL mentioned (calling your local service center and inquiring about a car in service) to ask. You should likely expect them to give you uber credits (and not a loaner), for anything that is going to take a couple days or less, so dont "plan" to get a loaner vehicle.

 

[simplisticpine]

Thanks for the information everyone. I was just able to get a human on the line and was able to confirm that everything is good to go tomorrow.