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Phone calls not working

Discussion in 'Model 3: User Interface' started by gelabela, Jan 4, 2020.

  1. gelabela

    gelabela Member

    Joined:
    Dec 3, 2019
    Messages:
    53
    Location:
    Bay Area
    Hi! I’m not sure if it is just user error but my phone calls don’t work. I can sync my phone book and place and receive calls but I hear nothing at all and neither does the person on the other line. I checked the phone volume and it seems to be up. What am I missing? Is anyone else having this problem?

    PS-everything else seems to be working fine. If I try to listen to Spotify through my phone (and not through Tesla) it will still play it.
     
  2. joequavis

    joequavis New Member

    Joined:
    Aug 28, 2019
    Messages:
    4
    Location:
    Loveland, CO
    I have the same issue. I have a CAT S60 (android ~5 yrs old). I know - I need a new phone, but the phone call feature used to work. I don't use it often, so not sure when it stopped.

    Are you still having this issue?
     
  3. XLR82XS

    XLR82XS D M C

    Joined:
    Jul 26, 2019
    Messages:
    2,971
    Location:
    SWFL | Vegas
    Bumping old thread since I'm having this issue since the latest update to 2020.20.12

    Phone will ring once and card will show incoming call as normal - but only 1 ring. When pressing the answer button I hear nothing from the other party even though the call timer is running. The only way to take the call is via the phone itself.
     
  4. RedVinesRanch

    RedVinesRanch Member

    Joined:
    Feb 29, 2020
    Messages:
    10
    Location:
    Dallas, TX
    Having similar issue with Pixel 3. On the same update as you. Turns out the other party can usually hear me and I can't hear them.

    Also been stuck a few times where it won't hang up. Have to turn bluetooth off/on to get radio back.

    Calling using "recent contacts" list from phone functions works the best. Voice dialing "Call wife" never connects for me.
     
  5. caric

    caric Member

    Joined:
    Mar 2, 2020
    Messages:
    21
    Location:
    az
    This happened to me every other call. I rebooted car (hold down both steering wheel buttons) and the next call worked. Need to try a few more calls to test.
     
  6. RedVinesRanch

    RedVinesRanch Member

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    Feb 29, 2020
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    10
    Location:
    Dallas, TX
  7. caric

    caric Member

    Joined:
    Mar 2, 2020
    Messages:
    21
    Location:
    az
    about 50% of the time, I get no sound at all upon making or receiving a call.

    I have found a workaround though; if there's no sound, I grab my phone, switch the phone output from "Tesla Model 3", to "iPhone". then I hold the phone to my head and am able to talk and hear the call. as soon as I get a chance, I then switch the phone output back from "iPhone" to "Tesla Model 3", and so far that has worked every single time I've tried it.
     
    • Informative x 1
  8. cubedweller

    cubedweller Member

    Joined:
    Feb 9, 2020
    Messages:
    14
    Location:
    Los Angeles
    I occasionally have the same issue. 2020.20.12. iPhone 11 Pro.
     
  9. RedModel3

    RedModel3 Member

    Joined:
    Feb 19, 2016
    Messages:
    377
    Location:
    United States
    Same with me, and also my contacts won't sync. No problems for two years until this recent update.
     
  10. Mervg

    Mervg Member

    Joined:
    Jun 3, 2019
    Messages:
    16
    Location:
    London
    Had same issue
    And for the iphone the solution mentioned above - switching The audio on the iphone to internal or speaker and then back toTesla - works every time

    that said it’s a pain in the rear
     
  11. caric

    caric Member

    Joined:
    Mar 2, 2020
    Messages:
    21
    Location:
    az
    You can try unpairing and re-pairing your phone (just for Bluetooth audio, not the phone key Bluetooth). That has fixed the contacts sync for me in the past.
     
  12. RedModel3

    RedModel3 Member

    Joined:
    Feb 19, 2016
    Messages:
    377
    Location:
    United States
    Did that. Today I think I'll try yet another re-boot and multiple resets of bluetooth. If that doesn't work, I'll just chill until my service appointment later this month. I don't have to drive much anyway, so I can do without my phone for calling, for now.
     

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