phone key set up problem

[Alec Baldwin]

after updating the car firmware. the key stopped working.

manual automatic adding does not work, although in the car an unrecognized key appears on the lock screen, even if you delete it when rebinding it is still an error. Help, someone know what to do?

 

[shahryaran]

Android or iOS?

 

[Alec Baldwin]

Android samsung

 

[shahryaran]

Android samsung

Settings
App
Tesla
Permission
Enable nearby device and location

 

[Alec Baldwin]

this was all tried) it would be very banal

 

[shahryaran]

this was all tried) it would be very banal

Clear data of the Tesla app

 

[RedTesY]

Did you reboot the Tesla too? Generally a good idea to reboot after a software update. Good luck!

 

[Alec Baldwin]

Clear data of the Tesla app

I have already reinstalled the application 5 times after deleting everything. This doesn't help either.

 

[Alec Baldwin]

Did you reboot the Tesla too? Generally a good idea to reboot after a software update. Good luck!

Yes, I did a reboot using 2 buttons and the brake pedal.

 

[shahryaran]

I have already reinstalled the application 5 times after deleting everything. This doesn't help either.

What's your current update on your car?

 

[Alec Baldwin]

11.1

 

[shahryaran]

What's your current update on your car?

Wipe cache partition on your phone

 

[Alec Baldwin]

Is deleting a phone from the car’s memory only done in “locks” and in paired bluetooth devices?

 

[Alec Baldwin]

Wipe cache partition on your phone

this happens automatically when you uninstall the application. but nevertheless here it is:

 

[shahryaran]

Is deleting a phone from the car’s memory only done in “locks” and in paired bluetooth devices?

https://www.tesla.com/ownersmanual/2017_2023_model3/en_us/GUID-E004FAB7-1C71-448F-9492-CACF301304D2.html

 

[shahryaran]

this happens automatically when you uninstall the application. but nevertheless here it is:

The cache partition is in the recovery menu and it doesn't get deleted when you uninstall the app

 

[Alec Baldwin]

https://www.tesla.com/ownersmanual/2017_2023_model3/en_us/GUID-E004FAB7-1C71-448F-9492-CACF301304D2.html

nothing new. I have already configured the phone's key and everything worked fine. The only thing I have now checked is "allow Mobile Access" and all turned on

 

[Alec Baldwin]

Could this be due to the fact that I have configured two-factor authentication in my account via a laptop? and also there you need to assign a backup email (but nothing to do with it). although this two-factor authentication requires a password from another application when entering the Tesla application. and I successfully pass it...

 

[shahryaran]

Could this be due to the fact that I have configured two-factor authentication in my account via a laptop? and also there you need to assign a backup email (but nothing to do with it). although this two-factor authentication requires a password from another application when entering the Tesla application. and I successfully pass it...

If you are logged into to app, then they're shouldn't be a problem

 

[shahryaran]

If you are logged into to app, then they're shouldn't be a problem

If you are logged into to app, then they're shouldn't be a problem

Can you unlock using the card?