I ran into a bad experience with an online Company and thought it would be good for us to have a place to share good and bad experiences and help each other avoid bad service and online scams.
The company is https://www.teslaacessories.com/ They sent me a defective product, a steering magnet. When I told them, they said its my fault for signing for the package. I dont know about you, but who opens a package while making the driver wait. Signing a package in the US just means you got it, not that its contents are intact. Funny thing the package was delivered into my mailbox. Lastly and this was not the main problem because the magnet was broken, but on the second advertising page they indicate the magnet is only for model y until 2022. I have a 2023. They failed to place that very important piece of information on the main purchase page. I think they count on some people making mistaken purchases.
How they handle problems is whats upsetting. Blamed me for the broken part, and for signing the package that was delivered into my mailbox(no signature). Eventually after rude emails told me sure they will refund me if I return the package to China. So here is the scam. They know shipping will cost too much to actually make sense to return the package...and most people will not return it and get stuck with a bad product...The company keeps your money.
Live and learn..but I wish I had read about this somewhere before making the purchase. Gonna stick with Amazon or a reputable US company next time.
The company is https://www.teslaacessories.com/ They sent me a defective product, a steering magnet. When I told them, they said its my fault for signing for the package. I dont know about you, but who opens a package while making the driver wait. Signing a package in the US just means you got it, not that its contents are intact. Funny thing the package was delivered into my mailbox. Lastly and this was not the main problem because the magnet was broken, but on the second advertising page they indicate the magnet is only for model y until 2022. I have a 2023. They failed to place that very important piece of information on the main purchase page. I think they count on some people making mistaken purchases.
How they handle problems is whats upsetting. Blamed me for the broken part, and for signing the package that was delivered into my mailbox(no signature). Eventually after rude emails told me sure they will refund me if I return the package to China. So here is the scam. They know shipping will cost too much to actually make sense to return the package...and most people will not return it and get stuck with a bad product...The company keeps your money.
Live and learn..but I wish I had read about this somewhere before making the purchase. Gonna stick with Amazon or a reputable US company next time.