Hey all, I'm having trouble with the satellite imagery on my Tesla navigation system. This happened on both my recent 2020 Model Y Long Range AWD and my brand new 2024 Model Y Long Range AWD (delivered just 48 hours ago).
The satellite imagery, which is part of premium connectivity, just stopped working on the 2020 right before I traded it in. Now, the 2024 doesn't have it either. I've tried resetting the system multiple times, but it still says everything is up to date.
Tesla support thinks it might be a glitch in the navigation software caused by a recent update. They tried refreshing the connection remotely ("handshook" as they called it), but it didn't work.
Here's the thing: it seems strange that both cars, delivered so close together, would have the same issue. Plus, a system-wide outage in Phoenix seems unlikely.
Has anyone else experienced this recently, especially in the Phoenix area? I'd love to hear if there's a way to fix it without having to take the car to a service center like the CSR suggested.
Thanks!
The satellite imagery, which is part of premium connectivity, just stopped working on the 2020 right before I traded it in. Now, the 2024 doesn't have it either. I've tried resetting the system multiple times, but it still says everything is up to date.
Tesla support thinks it might be a glitch in the navigation software caused by a recent update. They tried refreshing the connection remotely ("handshook" as they called it), but it didn't work.
Here's the thing: it seems strange that both cars, delivered so close together, would have the same issue. Plus, a system-wide outage in Phoenix seems unlikely.
Has anyone else experienced this recently, especially in the Phoenix area? I'd love to hear if there's a way to fix it without having to take the car to a service center like the CSR suggested.
Thanks!
