Hi, all.
I had a Powerwall and Solar install two weeks ago. It passed inspection last Tuesday (right after Labor Day) - yeah!
The utility hasn’t been out to install the second meter yet, so the solar is off. But we happened to have a large lightning storm in Seattle last weekend and I thought why not turn on the Powerwall so if the power goes out, I at least get some backup function.
So I flipped those breakers, the PW light turned solid green and appeared in my app with 24% charge. But it would not charge from the grid even when I set it to Backup Only at 100%. Over two days it dropped to 21% charge, so I turned it back off.
I called Tesla Energy Support and they said since the PW is designed to work with solar, it won’t turn on and charge from the grid. The rep said they could “force it” on to charge from the grid if it got dangerously low in charge (2% or so), but besides that it won’t.
Needless to say, this doesn’t seem right to me. Aren’t there some customers with ONLY a Powerwall? I’m almost sure I’ve seen pics on the “Power Flow” from others where the solar and grid are charging the PW and powering the house. Any advice on what I might be doing wrong from a setting perspective? Or is the Tesla Energy rep right? Thanks!
I had a Powerwall and Solar install two weeks ago. It passed inspection last Tuesday (right after Labor Day) - yeah!
The utility hasn’t been out to install the second meter yet, so the solar is off. But we happened to have a large lightning storm in Seattle last weekend and I thought why not turn on the Powerwall so if the power goes out, I at least get some backup function.
So I flipped those breakers, the PW light turned solid green and appeared in my app with 24% charge. But it would not charge from the grid even when I set it to Backup Only at 100%. Over two days it dropped to 21% charge, so I turned it back off.
I called Tesla Energy Support and they said since the PW is designed to work with solar, it won’t turn on and charge from the grid. The rep said they could “force it” on to charge from the grid if it got dangerously low in charge (2% or so), but besides that it won’t.
Needless to say, this doesn’t seem right to me. Aren’t there some customers with ONLY a Powerwall? I’m almost sure I’ve seen pics on the “Power Flow” from others where the solar and grid are charging the PW and powering the house. Any advice on what I might be doing wrong from a setting perspective? Or is the Tesla Energy rep right? Thanks!