Long story short, I went to Tesla with the intentions of purchasing a car today. Exchanged a few emails with the Owner Advisor and received a quote for a showroom inventory Model X 100D.
In the grand scheme of things, a couple of thousand dollars doesn't seem much (2 - 3%), but we were pleased with the test drive and was about to head back into the store to sort out payment.
Unfortunately, I took one last look around the car and found that there was a rather size-able scratch near the back passenger door. Probably 3 inches in length and definitely deep enough that it would require repair. Almost looked like it was scratched from a barb wire ending or nail. The scratch wasn't super new because it looked like someone had already applied a clear coating solution over it. I was willing to take some minor blemishes (despite it having < 70 miles), but the scratch was a little too much to ignore. The store manager and employees, acted as if they had no knowledge that the scratch was there prior to my visit.
Given that I had received a quote before my visit today, I had asked if they could make further adjustments to the price. The simple answer was, "No, price is 'as is', and Elon doesn't negotiate". Sure I respect the philosophy, but I had a quote already on a presumed new MDX that was driven < 70 miles, that now has a 3 inch scratch. The store manager prefaced that she can try to get the blemish repaired at no cost, but it would take weeks - months. I thought my request for an adjustment was reasonable because there was no incentive of me buying a 118K car with a deep 3 inch scratch for a 2.4% discount.
Anyone had similar experiences in the past where they found significant blemishes on the demo/inventory car? Was your Tesla store or manager more flexible with the adjustment?
In the grand scheme of things, a couple of thousand dollars doesn't seem much (2 - 3%), but we were pleased with the test drive and was about to head back into the store to sort out payment.
Unfortunately, I took one last look around the car and found that there was a rather size-able scratch near the back passenger door. Probably 3 inches in length and definitely deep enough that it would require repair. Almost looked like it was scratched from a barb wire ending or nail. The scratch wasn't super new because it looked like someone had already applied a clear coating solution over it. I was willing to take some minor blemishes (despite it having < 70 miles), but the scratch was a little too much to ignore. The store manager and employees, acted as if they had no knowledge that the scratch was there prior to my visit.
Given that I had received a quote before my visit today, I had asked if they could make further adjustments to the price. The simple answer was, "No, price is 'as is', and Elon doesn't negotiate". Sure I respect the philosophy, but I had a quote already on a presumed new MDX that was driven < 70 miles, that now has a 3 inch scratch. The store manager prefaced that she can try to get the blemish repaired at no cost, but it would take weeks - months. I thought my request for an adjustment was reasonable because there was no incentive of me buying a 118K car with a deep 3 inch scratch for a 2.4% discount.
Anyone had similar experiences in the past where they found significant blemishes on the demo/inventory car? Was your Tesla store or manager more flexible with the adjustment?
