Hello there,
Need some advice about my situation.
Today, Tesla by itself changed conditions on my Order Agreement by removing completely discount that they provided yearly.
Long story short:
On August 15 I was checking Tesla web-site and decided to ask a question in the chat, what if I purchase Model Y without Enhanced Autopilot can I purchase it later.
Also, I asked if any discounts on it, and the guy from the chat send me the link. His name is Kevin, from Fremont.
I was talking with him by phone later, very good guy. He found me amazing option in my area with 3520 dollars discount on Model Y.
Of course, I made an order on the same day.
Then, started onboarding. I downloaded application, submitted my driver license, my wife’s driver license was not accepted and we decided to continue just with me.
Applied on loan, purchased insurance, scheduled delivery day on August 19.
On next day I pays down payment for the loan, that was posted later on August 18. And just after that somebody called me from “Unknown Caller ID” number.
It was local Tesla rep. He told me that the car has scratches and dents, that it is staying on parking lot 4 months since April, that’s why they made a discount.
I said that need to see the car and will come on August 19. That what I did yesterday, I visited local Tesla showroom, they found “my” car on parking lot, it has dents on internal panels on rear passengers, front bumper deep scratch, left rear door passenger deep scratch, under the left drivers door very deep scratches.
Deep scratches means you need to remove detail, paint it and install back.
Practically speaking, I only asked one question. Are they going to fix them because car is just 15 miles? They said yes.
After that talking to my wife we decided to go forward with this deal, since after fixing it looks attractive.
But real surprise was today, when I received email on Sunday from Tesla that my Order Agreement changed, and my price increased on amount of discount and now my loan states that I need to add 3.8k dollars.
What is the best way to address this issue?
Need some advice about my situation.
Today, Tesla by itself changed conditions on my Order Agreement by removing completely discount that they provided yearly.
Long story short:
On August 15 I was checking Tesla web-site and decided to ask a question in the chat, what if I purchase Model Y without Enhanced Autopilot can I purchase it later.
Also, I asked if any discounts on it, and the guy from the chat send me the link. His name is Kevin, from Fremont.
I was talking with him by phone later, very good guy. He found me amazing option in my area with 3520 dollars discount on Model Y.
Of course, I made an order on the same day.
Then, started onboarding. I downloaded application, submitted my driver license, my wife’s driver license was not accepted and we decided to continue just with me.
Applied on loan, purchased insurance, scheduled delivery day on August 19.
On next day I pays down payment for the loan, that was posted later on August 18. And just after that somebody called me from “Unknown Caller ID” number.
It was local Tesla rep. He told me that the car has scratches and dents, that it is staying on parking lot 4 months since April, that’s why they made a discount.
I said that need to see the car and will come on August 19. That what I did yesterday, I visited local Tesla showroom, they found “my” car on parking lot, it has dents on internal panels on rear passengers, front bumper deep scratch, left rear door passenger deep scratch, under the left drivers door very deep scratches.
Deep scratches means you need to remove detail, paint it and install back.
Practically speaking, I only asked one question. Are they going to fix them because car is just 15 miles? They said yes.
After that talking to my wife we decided to go forward with this deal, since after fixing it looks attractive.
But real surprise was today, when I received email on Sunday from Tesla that my Order Agreement changed, and my price increased on amount of discount and now my loan states that I need to add 3.8k dollars.
What is the best way to address this issue?