Hi all,
I'm looking for feedback on my current situation with the service center to determine what my next steps should be. I bought a 2024 Model Y at the end of January and noticed that the rear window had an imperfection in the glass that appeared like a crack. After raising a service request, the service center indicated that they'd like to wait until they see it in person before they determine if it's a blemish that would be covered or if it was related to an impact, which was fine. The service center determined that it was a blemish in the glass and that they'd cover the replacement. Upon inspection before leaving, I noticed that the new glass that was installed on the right rear, now matched the laminated/dual pane appearance of the glass on the front doors, which previously both rear windows were tempered/single pane. The coordinator agreed that the new window appeared different, indicated that there are variations between suppliers but they are essentially the same glass. They also inspected the other Model Y's on the lot and the rest of them have tempered single pane on both rear doors.
The difference in appearance is enough to convince me that it's more than a supplier variance and frustrated that it's being dismissed as such. The left pane's codes indicate is is tempered and the right pane's codes indicate it is laminated. My first ask is for input on the accuracy of my belief that tempered = single pane and laminated = double pane, and that it's a difference beyond the variance between suppliers. Second ask would be your input on if I'm unreasonable to expect that the replacement glass would match the glass on the opposite side of the car. If their proposal would be to replace the laminated right rear with a tempered right rear, I'm undecided on how I'd proceed, so I wanted to get input from the community.
TLDR: Replacement glass on right side does not match the glass on the left but service center believes it's the same glass from different supplier. Am I crazy and how much should I care that the glass doesn't match on a 1 month old car.
Sorry that the photos aren't crisp. I struggled to get a clear photo without reflections and needed to put a piece of paper behind the codes to capture them.
Thanks!
I'm looking for feedback on my current situation with the service center to determine what my next steps should be. I bought a 2024 Model Y at the end of January and noticed that the rear window had an imperfection in the glass that appeared like a crack. After raising a service request, the service center indicated that they'd like to wait until they see it in person before they determine if it's a blemish that would be covered or if it was related to an impact, which was fine. The service center determined that it was a blemish in the glass and that they'd cover the replacement. Upon inspection before leaving, I noticed that the new glass that was installed on the right rear, now matched the laminated/dual pane appearance of the glass on the front doors, which previously both rear windows were tempered/single pane. The coordinator agreed that the new window appeared different, indicated that there are variations between suppliers but they are essentially the same glass. They also inspected the other Model Y's on the lot and the rest of them have tempered single pane on both rear doors.
The difference in appearance is enough to convince me that it's more than a supplier variance and frustrated that it's being dismissed as such. The left pane's codes indicate is is tempered and the right pane's codes indicate it is laminated. My first ask is for input on the accuracy of my belief that tempered = single pane and laminated = double pane, and that it's a difference beyond the variance between suppliers. Second ask would be your input on if I'm unreasonable to expect that the replacement glass would match the glass on the opposite side of the car. If their proposal would be to replace the laminated right rear with a tempered right rear, I'm undecided on how I'd proceed, so I wanted to get input from the community.
TLDR: Replacement glass on right side does not match the glass on the left but service center believes it's the same glass from different supplier. Am I crazy and how much should I care that the glass doesn't match on a 1 month old car.
Sorry that the photos aren't crisp. I struggled to get a clear photo without reflections and needed to put a piece of paper behind the codes to capture them.
Thanks!
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