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Receiving "Ask A Question" Responses

Discussion in 'Tesla, Inc.' started by BuffaloWings, Jul 14, 2018.

  1. BuffaloWings

    BuffaloWings Member

    Joined:
    May 6, 2018
    Messages:
    6
    Location:
    Northern California
    I have written support (both service questions) from the "Ask a Question" section in my account management page twice. I have yet to receive a response. It has been over a week for both questions. I DID NOT click on "Report to Executive Team". Maybe I should have :)

    Has anyone received a response using this mechanism?

    Thanks.
     

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  2. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    5,385
    Location:
    Northern Virginia, USA
    I have, when I was locked out from posting on the Tesla forum (the support thread for Remote S is there.... :) ). Some wacky spam filtering they have.

    And this was months ago. I think they are buried everywhere right now. Gonna be a fun couple of months...

    Whoops, I thought you meant the owner page... that seems to be the normal 'anyone can ask a question'. That may be the basic PR/Marketing mailbox.

    You mentioned 'Exec Escalation' which is from the owner page?
     

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