I actually talked to someone at Tesla yesterday!! My first time! I traded a couple emails before and a text or two, but no live person. Then when my Tesla financing rate jumped, I got a PSECU loan and could figure out how to change it. Emailed. Texted. No answer. Finally I called the number on email with a guy's name on it. He answered right away. Sadly he told me that his position at Devon was eliminated. Guess that is why he never answered the emails... Nice I had his personal cell the whole time. Anyway called Devon and finally got someone on the phone to fix the financing. That was easy. Then like every other idiot, I asked, 'so is my car really coming 8/2-13?' She tried as cheerily as possible to say, 'we will know for sure when they issue a vin!' I think it really meant that it is the 500th time today someone asked that same dang question for which EVERYONE knows there is no answer....