I'm happy to see many of you have became VINers since my last post. Congratulations! Here is my delivery timeline and experience.
[see my signature for order date, vin date, and specs]
- VIN received on Friday 11/27/21 pending delivery date - profile status remained at "we're building your car" January EDD (never changed to TBD)
- on 11/27/21 (same day as VIN) I Emailed my SA to ask him to reopen my finance page as my previous loan approval expired. Got a call from customer service to confirm that finance page is open and that the car is still in Fremont going through final collision inspections (during conversation I learned it had to do with airbags safety). He said it'll be sent on its way to Southern CA upon completion
- on Saturday 11/28/2021 - applied through Tesla with Tesla preferred lender. Got 2.49% APR 72 months. Decision/Approval was almost instantaneous.
- App updated with delivery date scheduled for 11/30/2021, 4:00pm. Pick up location was supposed to be Costa Mesa but Telsa changed it to Irvine SC. (note: a rep told me they just moved to Irvine from Costa Mesa. I didn't ask if Irvine is in addition to SM or replacement b/c I didn't care).
- Monday 11/29/2021 9:00am- got a call from Irvine SC to go over delivery process, and confirm payment. He also confirmed that the car has arrived and was onsite at their center. I told him i'm waiting to see my pre-refresh credits before I complete payment. He said it will show within 24 hours of scheduled delivery so check in the afternoon. That afternoon, I saw the credits and adjusted price. Completed payment on the app.
- Tuesday 11/30/2021 morning - completed e-signing all documents on the app. At 3:00pm - got a call from SC asked if they can have more time to prep the car before delivery and offered to deliver it to my house free of charge due to the inconvenience. I told them they can keep it as long as needed because I'd rather them get it done right than to rush to meet an arbitrary deadline. He was very appreciative and told me he'll call back with more accurate delivery information when the car is ready. At 4:00pm -they informed me that the airbag light came on during their prep delivery inspection. They'll need to keep it longer fix and I was removed from the delivery schedule. App status now says "TBD" .
- Wednesday 12/1/2021 10am - got a call from SC to inform me the car is ready. (note: He said mine is the 2nd X received in Orange County).
I know Tesla's lack of communications is frustrating but once you finally receive your car, you'll forgive all the neglect. The sooner you can accept this gospel truth, the less heartburn you will have. Trust.
Hope to see everyone on the "Refresh Model X Issues" thread soon. Good luck!